At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
The Assistant Manager will be an integral member of the Group Internal Audit team and contribute to the delivery of the annual audit plan by independently leading and participating in the execution of risk-based audits, performing ongoing business monitoring and risk assessments of assigned business areas.
This role will be reporting to Senior Vice President & Head of Internal Audit - Wholesale & Business Banking, you will work closely with 3 dynamic team members within the team alongside 12 other members within the department.
What You’ll Be Doing:
Support Audit Management in developing the annual audit plan by conducting thorough risk assessments to identify high-risk auditable entities and prioritize them for inclusion.
Independently lead and execute audits across business and risk areas using advanced auditing techniques and data analytics, ensuring alignment with Internal Audit methodology and IIA standards.
Perform effective risk-based planning to scope in high-risk areas and de-scope lower-risk areas, optimizing audit coverage and resource allocation.
Direct and complete high-quality audit fieldwork within strict timelines, ensuring well-documented work papers and audit evidence that meet professional standards.
Review audit work performed by team members to ensure adequacy of coverage, quality of documentation, and alignment with the agreed Terms of Reference.
Develop factually accurate, insightful audit recommendations and communicate them clearly to stakeholders, securing robust management action plans that address root causes.
Draft comprehensive audit reports for the Board and senior management, summarizing key findings and providing strategic insights gained during the audit process.
Recommend and agree on overall audit ratings with senior audit leadership and ensure permanent and current audit files are maintained to a high standard.
Continuously engage with stakeholders to stay informed of business changes, perform periodic risk assessments, and support continuous monitoring and issue remediation.
Challenge existing processes and procedures constructively, identifying opportunities for improvement and participating in consulting assignments as needed.
Motivate and coach audit team members, providing timely, constructive feedback to enhance professional development and build a high-performing audit function.
Contribute to the development and implementation of Internal Audit methodology, participate in investigations, and ensure compliance with IIA and internal quality assurance standards.
What We Are Looking For:
Education: Bachelor’s degree in risk management, accounting, finance with an audit or business focus
Experience: At least 8 years senior level Audit experience in areas not limited to Retail and Commercial Banking, Corporate Banking and Financial Institutions
Industry Exposure: Banking and Financial Institutions
About the Role:
We are looking for a seasoned Scrum Master to lead agile delivery teams focused on digital banking transformation, with a strong emphasis on customer onboarding, lending products, and core banking integration. The ideal candidate will bring deep domain expertise, agile leadership, and a passion for driving customer-centric innovation. As a Scrum Master you will be reporting to the Senior Vice President-Delivery while collaborating with other teams in Delivery as well as stakeholders in different areas of the bank.
What You’ll Be Doing:
Agile Leadership & Delivery
- Champion agile principles and practices across cross-functional teams.
- Facilitate Scrum ceremonies and ensure sprint discipline and cadence.
- Drive sprint planning, backlog grooming, and release planning with Product Owners.
- Monitor sprint progress and proactively manage risks and dependencies.
- Foster a high-performing team culture focused on collaboration, ownership, and continuous improvement.
Domain Expertise & Solution Delivery
- Lead delivery of digital solutions for customer onboarding, loan origination, credit assessment, and disbursement workflows.
- Collaborate with cross-functional business and technology stakeholders to drive customer journey deliveries.
- Work closely with architects and developers to ensure scalable and secure solution design.
Stakeholder Engagement & Governance
- Act as a key liaison between business, technology, and operations teams.
- Provide regular updates to senior leadership on delivery status, risks, and mitigation plans.
- Ensure compliance with regulatory, security, and data privacy standards.
- Support change management and financial tracking and governance on the project.
What We’re Looking For:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field including certification such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Agilist.
- 5–8 years of experience as a Scrum Master or Agile Delivery Lead.
- Financial services industry experience is an added advantage.
What’s In It For You:
Competitive, performance-linked compensation
Medical coverage for you and your family
Comprehensive life insurance
Inclusive and diverse workplace culture
Career development and fast-track growth opportunities
Mentorship from industry experts
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
As a Senior Officer in the Trade Finance Customer Fulfilment team, you will be responsible for managing and executing trade operations across import, export, and funded transactions. You will ensure timely and accurate processing, maintain strong internal controls, and support reporting and system testing activities. This role requires close coordination with cross-functional teams to resolve transaction discrepancies, mitigate operational risks, and deliver high-quality service aligned with regulatory standards. The role reports to Assistant Manager, Customer Fulfilment.
What You’ll Be Doing:
- Managing daily operations related to trade finance including imports, exports, and funded transactions.
- Ensuring robust control monitoring and adherence to operational procedures.
- Preparing and submitting MIS reports for internal and regulatory purposes.
- Coordinating with internal teams to resolve transaction discrepancies efficiently.
- Mitigating operational risks and ensuring zero loss due to process lapses.
- Authorizing trade transactions including LC documents, payments, collections, and loans.
- Driving operational excellence and continuous improvement within the team.
- Supporting trade finance system enhancements and project deliveries.
- Ensuring timely delivery of transactions within agreed SLAs/TATs.
- Supporting UATs and contribute to system enhancements and process improvements.
- Promoting a culture of teamwork, continuous improvement, and professional development.
What We’re Looking For:
- Education: Bachelor’s degree in Finance, Business Administration, International Business, or a related field.
- Experience: Minimum 5 years of hands-on experience in trade finance operations.
- Strong understanding of trade finance products and systems.
- Familiarity with international trade rules including URC522, UCP600, ISBP.
- Experience in handling trade finance projects and system integrations.
- CDCS certification is a plus.
- Industry Exposure: 5 - 8 years’ of banking experience.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
This role is instrumental in evolving traditional HR operations into a strategic, employee-centric experience platform. You will lead the People Operations function, ensuring seamless execution of employee lifecycle processes, from onboarding to offboarding, while driving innovation, automation, and continuous improvement. You’ll champion employee engagement through human-centred design, data-driven insights, and operational excellence. You will report to EVP & Head of Total Rewards, Analytics & People Operations and will manage a team of 6-7 members. The role involves collaboration with HR Business Partners, Talent Acquisition, Payroll, Rewards, IT, and other business stakeholders.
What You’ll Be Doing:
- Design and optimize employee journey touchpoints to foster engagement, belonging, and well-being.
- Lead operational execution of lifecycle events including onboarding, transfers, exits, and benefits administration.
- Drive employee listening strategies using pulse surveys, stay interviews, and sentiment analysis.
- Oversee HRIS data integrity and secure record maintenance.
- Ensure compliance with UAE labour laws and manage government-related processes (visas, permits).
- Administer medical and life insurance benefits.
- Lead automation initiatives across HR processes using Oracle and other platforms.
- Supervise and develop a high-performing People Operations team.
- Champion change management and foster a culture of continuous improvement.
What We’re Looking For:
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Experience: 5–8 years of progressive experience in HR services, shared service centres, HR process design, and data analysis. Proven track record in leading teams and managing complex HR operations.
- Industry Exposure: Experience in banking, financial services, or large-scale corporate environments with exposure to cross-functional collaboration and regulatory compliance.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
The commercial cash management sales is responsible for managing and selling cash management solutions to wholesale and business clients. This role focuses on driving revenue growth through the sale of cash management products, ensuring the bank meets its sales and financial targets.
This role will be reporting to Vice President - Cash Management Sales Head, you will work closely with 16 dynamic team member within the team.
What You’ll Be Doing:
- Build and maintain strong relationships with wholesale and business clients, acting as a trusted advisor for cash management solutions.
- Drive sales and revenue growth through cross-selling, up-selling, and delivering tailored proposals aligned with client needs.
- Understand client business models to identify opportunities for operational efficiency using corporate card and cash management products.
- Provide expert consultation on industry trends, technologies, and regulatory updates across the UAE and GCC region.
- Collaborate with product, operations, IT, and compliance teams to develop and deliver customized, compliant solutions.
- Conduct market and competitor analysis to position offerings effectively and recommend product enhancements.
- Manage operational, credit, and compliance risks associated with cash management products, ensuring adherence to internal policies.
- Ensure high levels of client satisfaction through proactive engagement, issue resolution, and platform support.
- Achieve division-set sales targets while maintaining exceptional customer service throughout the sales cycle.
- Monitor performance metrics and stay current with industry best practices to drive innovation and continuous improvement.
What We Are Looking For:
- Education: Bachelor's degree in finance, Business Administration, or a related field. MBA or relevant certifications (e.g., Certified Treasury Professional - CTP) is an advantage.
- Experience: 5-10 years of experience in corporate credit card industry, with a focus on cash management sales in a bank or financial institution. Experience in the UAE or GCC markets is preferred.
- Industry Exposure: Banking or Financial Services
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the Role:
We’re looking for a dynamic Infrastructure Architect to join our team at Dubai Silicon Oasis and you will be reporting to the Vice President - Architect (Infrastructure & Cloud).The Infrastructure Architect will contribute to the design, deployment, and integration of hybrid infrastructure solutions across Microsoft Azure, AWS, Microsoft 365, and on-premise environments. This role requires strong hands-on technical skills and the ability to collaborate with cross-functional teams across the business to deliver secure, scalable, and cost-effective infrastructure services, including FinOps support and Power BI integration.
What You Will Be Doing:
- Contribute to the design and implementation of hybrid cloud infrastructure (Azure, AWS, On-Prem).design Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, Intune, and AVD.
- Integrate and maintain connectivity between on-premise infrastructure and cloud platforms.
- Support DR/HA, backup solutions, performance tuning, and infrastructure monitoring.
- Wok closely with FinOps or infrastructure cost governance teams to track and optimize cloud usage.
- Design in implementing and managing identity and access controls using AD, ADFS, Azure AD, and Conditional Access.
- Develop Power BI dashboards to enable infrastructure for enterprise-wide reporting.
- Participate in solution evaluations, infrastructure planning, and capacity assessments.
- Support the definition of infrastructure standards and best practices across IT teams.
- Contribute to BCP/DR planning and implementation of resilient solutions.
- Work with internal teams and vendors for implementation support and issue resolution.
- Support automation initiatives using scripting and infrastructure as code tools.
What We’re Looking For:
- Bachelor's Degree in IT.
- 3+ years of experience with Azure and/or AWS services (compute, storage, networking)'including MS365 components.
- Industry experience: Banking industry experience will be an advantage.
What’s In It For You:
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Work alongside some of the best minds in the industry
- A chance to bring your whole self to work and thrive
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
As a Product Manager – Digital Assets, you will lead the end-to-end development and delivery of digital asset products. You’ll drive product strategy, define roadmaps, and ensure alignment with business goals and customer needs. This role requires close collaboration with agile squads and cross-functional stakeholders to deliver innovative solutions in the digital finance space. You will report to the Executive Vice President – Head, Digital Assets.
What You’ll Be Doing:
- Own and manage the product roadmap for digital assets, prioritizing features based on customer insights, market trends, and strategic objectives.
- Lead agile teams through planning, execution, and delivery phases.
- Define product requirements and translate them into detailed user stories and specifications.
- Develop business cases for new initiatives and present them to senior leadership.
- Analyze customer feedback and data to inform product decisions and enhancements.
- Manage trade-offs between scope, time-to-market, and budget constraints.
- Monitor competitor activity and market developments to maintain a competitive edge.
What We’re Looking For:
- Education: Bachelor’s degree in a relevant field is required; an advanced degree is a plus.
- Experience: 10 years of cumulative experience, including direct experience as a Product Manager in Digital Assets.
- Proven track record of leading agile squads and delivering complex technical products.
- Industry Exposure: Deep understanding of the banking and finance domain, including regulatory frameworks and emerging technologies.
- Experience within banking and Virtual Asset Service Providers (VASP).
- Familiarity with multi-channel and multi-region operations.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
About the Role:
The Open Finance Product Owner will lead RAKBANK’s Open Finance strategy, overseeing the development and commercialization of the bank’s API and data-sharing platform. This role is pivotal in aligning regulatory requirements with business innovation, enabling new revenue streams through embedded finance and Banking-as-a-Service models.
What You’ll Be Doing:
Strategy & Roadmap
- Define and own the Open Finance strategy, investment cases, and KPI framework.
- Prioritize use-cases across data, payments, identity, and embedded lending.
Platform Build & Governance
- Develop the API product catalogue, consent-management model, and data-residency controls.
- Facilitate governance through the Open Finance Steering Committee.
Commercialisation
- Create revenue models including transaction fees, data monetization, and platform licensing.
- Manage partnerships with fintechs, aggregators, and third-party providers.
Regulatory & Industry Engagement
- Represent RAKBANK in regulatory and industry forums.
- Ensure compliance with UAE Central Bank, Nebras, and other frameworks.
Delivery Oversight
- Lead cross-functional squads from ideation to launch.
- Track OKRs, manage budgets, and remove delivery blockers.
Talent & Culture
- Build a talent pipeline with Open Finance expertise.
- Promote a partnership-led, experiment-driven culture.
What We’re Looking For:
- Bachelor’s degree in Finance, Computer Science, Engineering, or related field.
- MBA or Master’s in Digital Finance preferred.
- 10+ years in financial services innovation, digital banking, or fintech.
- Minimum 5 years as a product owner in Open Banking/Finance or API-platform programs.
- Proven success in launching commercial API products and ecosystem partnerships.
- Deep understanding of UAE regulatory landscape and Open Finance frameworks.
- Experience working with fintechs, BigTech, and financial institutions.
What’s In It For You:
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Work alongside some of the best minds in the industry
- A chance to bring your whole self to work and thrive
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role:
To drive mortgage sales through third-party channels including real estate brokers, financial advisors, and institutional partners. The role focuses on expanding the bank’s mortgage portfolio by developing strategic relationships and ensuring high-quality customer acquisition.
What You’ll Be Doing:
Channel Development & Management:
- Build and maintain strong relationships with external partners such as real estate agencies, mortgage brokers, and developers.
- Conduct regular training and engagement sessions to ensure partners are well-informed about mortgage products and policies.
Sales & Acquisition:
- Achieve monthly and quarterly mortgage sales targets through channel partners.
- Identify and pursue new business opportunities to expand the sales pipeline.
Customer Experience:
- Ensure seamless onboarding and application processing for customers referred through channels.
- Provide high standards of customer service and support throughout the mortgage journey.
Market Intelligence:
- Stay updated on market trends, competitor offerings, and regulatory changes.
- Provide feedback to product and marketing teams to enhance offerings.
Process Management
- Assist clients throughout the mortgage application process, ensuring timely collection and submission of required documentation.
- Liaise with internal departments (credit, operations, legal) and external stakeholders (valuers, developers) to ensure smooth processing.
Compliance & Reporting
- Ensure all activities comply with UAE Central Bank regulations and internal policies.
- Maintain accurate records of client interactions and sales activities in CRM systems.
What We’re Looking For:
- Bachelor’s degree in Finance, Business Administration, or a related field.
- Minimum 3-5 years of experience in mortgage sales for retail banking in the UAE.
- Strong knowledge of UAE mortgage market, products, and regulatory environment.
- Familiarity with Islamic finance principles is a plus.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry expert
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About The Role:
We’re looking for a dynamic Agile Coach to join our team at Dubai Silicon Oasis, where you'll lead the way by enhancing the overall agility within the bank by providing coaching and guidance to teams. This role involves analysing team interactions, identifying areas for improvement, and implementing strategies to optimize team performance and satisfaction.
What You Will Be Doing:
- Team Coaching: Provide guidance and support to teams on Agile practices, helping them to adopt and improve their use of Agile methodologies.
- Facilitation: Facilitate Agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and reviews to ensure they are effective and productive.
- Training: Conduct training sessions and workshops to educate teams and stakeholders on Agile principles and practices.
- Continuous Improvement: Identify areas for improvement in team processes and workflows and implement strategies to enhance efficiency and effectiveness.
- Mentorship: Mentor team members and leaders to develop their Agile skills and mindset.
- Collaboration: Work closely with the VP of Culture Shift to promote and embed an Agile, customer-centric culture throughout the organization.
- Performance Metrics: Track and analyze performance metrics to assess the impact of Agile practices and identify opportunities for further improvement.
- Stakeholder Engagement: Engage with stakeholders to understand their needs and ensure alignment with Agile practices and goals.
- Conflict Resolution: Address and resolve conflicts within teams to maintain a healthy and productive work environment.
- Agile Advocacy: Act as a champion for Agile methodologies, promoting their benefits and encouraging their adoption across the organization.
- Team Coaching: Provide guidance and support to teams on Agile practices, helping them to adopt
What you will bring:
- Bachelor’s degree in Business, Marketing, or a related field; MBA or advanced degree preferred.
- Minimum of 8+ years working in Agile and waterfall delivery environments, or exposure to different delivery methodologies
- Experience of working in Banking, financial services in a product-led environment
- Must have Agile coaching certification(s) such as Certified Agile Coach (CAC), Certified Scrum Professional (CSP), SAFe Program Consultant (SPC), or equivalent.
- In-depth understanding of various agile frameworks (e.g., Scrum, Kanban, Lean) and their application in enterprise settings.
- Strong knowledge of change management principles and practices, with the ability to lead cultural shifts and navigate resistance to change.
- Excellent interpersonal, communication, and facilitation skills, with the ability to influence and collaborate with individuals at all levels of the organization.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
