As a Business Support Officer, you will be responsible to provide support through effective co-ordination between Sales & Support team. Regular liaising internally with operation team & externally with the provider to meet day to day business requirements.
What You’ll Do
Process New Business Applications efficiently, ensuring effective coordination with internal and external stakeholders to improve Turnaround Time (TAT).
Facilitate seamless communication and collaboration between the Sales and Support teams to enhance operational efficiency.
Manage NTB (New-to-Bank) agreements, create Service Requests (SROs), and handle Query Data Entries (QDE).
Maintain and update Management Information Systems (MIS) for daily monitoring and management reporting purposes.
Ensure adherence to internal process controls and compliance within the framework of the bank's policies and governance standards.
Address and resolve customer and stakeholder complaints promptly and effectively.
Drive process improvements and enhance product knowledge to support operational excellence.
Function within the boundaries of the organization's governance framework, authorized to make decisions as per the approved authorization matrix.
Are you passionate about driving sales growth, building strong customer relationships, and achieving sales targets for our Emirati segment.
What You'll Do
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Lead Generation: Identify and engage potential customers to expand our client base.
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Relationship Management: Foster and maintain strong relationships with existing and prospective clients.
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Customer Support:Provide excellent service and support to ensure customer satisfaction.
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Market Analysis:Conduct thorough market research to identify trends and opportunities.
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Product Knowledge:Stay up-to-date with our bank products and services to effectively promote them.
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Relationship Building: Cultivate long-lasting relationships with clients and stakeholders.
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Reporting and Analyzing: Prepare and analyze sales reports to track performance and identify areas for improvement.
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Achieving Sales Targets: Meet and exceed sales targets to drive business growth
Lead and manage the end-to-end digital customer journey, from acquisition to engagement, across digital platforms. Oversee the product digital strategy and roadmap for the Retail Liability business, ensuring seamless customer experiences and business growth.
What You’ll Do
Develop and execute product strategy: Define the product roadmap and ensure product-market fit to achieve business objectives.
Enhance digital experiences: Continuously refine UI/UX, streamline approval processes, and optimize digital customer journeys for efficiency and engagement.
Drive product innovation: Develop customer-centric product strategies, including new product development, pricing models, and value-added services.
Monitor performance and optimize digital journeys: Track digital touchpoints, analyze performance metrics, and implement improvements to maximize impact.
Expand digital reach: Introduce innovative digital propositions to enhance customer coverage and accessibility.
Optimize content and design: Improve messaging and visual elements across digital journeys and platforms for better customer engagement.
Cross-functional collaboration: Work closely with stakeholders, including Digital Banking, Marketing and Operations, to align strategies and execute business plans.
Market and regulatory analysis: Stay updated on market trends, competitive landscape, and local/global regulations to ensure product compliance, competitiveness, and profitability.
Lead product launches: Manage end-to-end project execution, including feasibility studies, UAT participation, and post-launch performance tracking.
Ensure compliance and risk governance: Adhere to internal policies and collaborate with IT Security, Ops Risk, and Compliance teams to enhance control measures.
Measure success: Define and monitor key product indicators, funnel conversion rates, and revenue metrics to drive continuous improvement.
The Controls Officer for RB Operational Risk is responsible for performing all the controls related functions within the Retail Banking Unit. Efficiently carryout all the activities designed to identify and mitigate AML, Sanctions and Fraud Risk for the department.
What You’ll Do
- Conduct due diligence for all Retail Banking customers and also to ensure that quality KYC’s are prepared, ensuring accurate, adequate and complete information of the customer
- Review and update KYC’s (Know Your Customer document) for new & existing Retail Banking customers in line with the policy
- Provide timely response on compliance related queries/issues and escalation if it is not resolved in time
- Block / escalate any suspicious transactions / activities / profiles
- Investigate EFMS, Compliance, Sanctions and AML (Anti Money Laundering) queries raised on Retail Banking accounts and ensure resolution within the stipulated timelines
- Conduct enhanced due diligence on retail customers including Name screening / Ename Checker and public domain searches
- Make appropriate recommendations for approvals in line with bank policy and relevant AML / Central Bank regulations
- Promptly highlight and escalate client transactions and activities that appear suspicious in nature
- To ensure that the set standards for SLA’s are met at all the times
The incumbent will review SOP documents to assess process controls and conduct independent, risk-based reviews of Customer Fulfilment departments. They will also ensure adherence to agreed risk mitigants through on-the-ground reviews.
What You’ll Do
- Perform in-depth review of Standard Operating Procedures (SOP) to confirm they are in line with actual practice.
- Undertake periodic reviews of operations units to identify high-risk areas across products and functions and to agree mitigants with key stakeholders, including identifying potential automation opportunities.
- Validate existing processes to ensure there are adequate controls in place through review of Operating Procedures and control testing.
- Escalate to Associate Vice President / Vice President / Executive Vice President or HOO if risks highlighted have not been mitigated by the unit as per the agreed dates.
- Review process changes undertaken by Customer Fulfilment unit to ensure KRIs are identified and that there are adequate controls in place to manage risks.
- Create mechanisms to track implementation of interim and final mitigants identified.
- Report progress on implementation of action plans relating to Audit or Compliance findings.
- Collaborate with key stakeholders within Customer Fulfilment to ensure Risk and Control Self-Assessments (RCSA’s) are being periodically reviewed and that control testing is being performed as required by Group Internal Controls (Group IC).
- Ensure the timely implementation of recommendations raised by Group Internal Audit (GIA) and Compliance.
- Preparation of meeting decks for presentation in risk review meetings.
Are you passionate about descriptive data analytics and providing insights to assist business leaders to make strategic decisions? We invite you to apply and join Rakbank as AVP Descriptive analytics and lead the way in delivery of periodic Reports/Dashboards for Management, analyzing any new requirements, new acquisitions tracking, identifying cross-sell opportunities, perform analysis and streamlining the reporting process through various reporting and analytical tools.
What You Will Be Doing:
- Ensure and oversee relevant & error-free delivery of various management reports within the timelines.
- Provide regular feedback to management on the performance of the various products.
- Prepare daily dashboards for leadership team to understand the portfolio movement and daily sales achievements against the budget.
- Analyse Portfolio Book trends and inform the senior manager regarding any opportunities or anomalies.
- Maintain & develop various Dashboards to reduce manual efforts & to ensure accuracy & timely delivery.
- Generate data for analytics purposes related to all aspects of the business.
- Oversee data generation procedures diligently from an audit perspective.
- Ensure process notes are prepared and back-up available for analysts.
What You Should Have:
- University Degree in Master of Computer Application.
- Strong Knowledge of VBA excel Macros, SQL and Power BI.
- Excellent Data Analytical skills
- Ability to manage multiple tasks in stressed environment.
- Sound knowledge of Business Banking products.
As an Assistant Manager you will support daily business banking operations, including onboarding and customer due diligence, ensuring timely, high-quality service to maximize customer experience.
What You’ll Do
- Support various customer fulfilment processes, including client onboarding, profile, and account maintenance.
- Oversee daily operations, handling documentation for account opening, profile changes, and account maintenance.
- Monitor key performance metrics and recommend improvements.
- Engage in cross-skilling initiatives to enhance adaptability and continuous learning.
- Ensure compliance with banking laws, regulations, and industry standards.
- Manage operational risks and implement mitigation solutions.
- Collaborate with team members and leadership for strategic decision-making.
- Demonstrate effective problem-solving capabilities.
- Identify areas for improvement through performance metrics and implement necessary changes.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
As a Customer Support Officer your responsibility is to ensure delivery of quality service and provide an on-going support for the Business Banking Commercial Team. Assume joint responsibility with RMs/SRMs in the administration of the portfolio in order to adhere to the service standards of the unit.
What You’ll Do
Assisting RMs/SRMs to achieve their objectives through providing support for Operational submissions/transactions.
Assisting in Portfolio Management through monitoring of deficiencies, compliance issues, etc. and reporting the same.
Liaise regularly with various departments including but not limited to Treasury, Operations, Legal and Compliance, within the bank and manage requests and enquiries pertaining to transactions and/or documentation.
Assist in portfolio management and ensuring minimal document deficiencies.
Attend to the clients’ enquiries and coordinate with various departments to ensure resolution in a timely manner.
Initiating RB5, AECB, Probe, World, Aloc, Google and CBRB checks, etc.
Assisting with account opening, profile changes, digital banking applications, authorization letters, balance confirmations, etc.
Consolidating reports and submission to relevant departments, such as BB-Products, Compliance, etc.
Managing IBPS/Cross-sell/BPM applications, among others
Explore and highlight business opportunities in the Unit’s portfolio.
What You Will Be Doing:
Achieve budgeted sales and service targets within acceptable risk standards.
Regularly review customer portfolio to identify potential sales/business opportunities/ cross sell existing products.
Manage a designated portfolio of customer relationships in order to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.
Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
What You Should have:
Oral Communication: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
Negotiation: Has the ability to communicate and influence others to arrive at a mutually agreeable solution or position
Sales: Has the ability to persuade others to accept products, services or ideas in order to satisfy a specific need
Product and Services knowledge: A good knowledge of the relevant products and services in own areas of responsibility, including interpretation of and application of best practices, and able to immediately recognize a range of options when matching these to business/customer needs. When required will have a good knowledge of products and services available through other specialist providers and when to refer elsewhere to ensure customer needs are met.
Self/Work Organization: Plans, co-ordinates and controls the work and resources of self/teams under their control. Maintains an awareness of team workloads not directly under their control and demonstrates flexibility in making most effective use of resources to achieve overall business objectives.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
As an Associate Vice President – Systems Monitoring & Assurance, you will be responsible for evaluating and ensuring the effectiveness and efficiency of compliance systems and processes. This role involves conducting risk assessments, compliance reviews, and performance evaluations to enhance system reliability, security, and operational effectiveness. The incumbent will collaborate with cross-functional teams to implement best practices, mitigate risks, and ensure compliance with relevant regulations and industry standards.
What You’ll Do:
- Develop and enforce system assurance methodologies and best practices.
- Recommend enhancements to security protocols and IT governance frameworks.
- Ensure ‘’lessons learnt’’ feed back into the process, trainings, policies, and procedures.
- Publish reports on a periodic basis and ensure planned reviews are completed within the given time frame.
- Track, follow up and support first line for closure of identified control gaps.
- Work closely with IT, security, and business teams to ensure alignment of system assurance objectives.
- Prepare and present reports on system performance, vulnerabilities, and remediation plans.
- Support leadership in decision-making by providing insights on system risks and opportunities.
- Plan and Lead system assurance reviews to assess the effectiveness, security, and compliance of IT systems.
- Identify and analyze risks associated with IT infrastructure, applications, and data management.
- Conduct internal systems reviews to evaluate adherence to policies, procedures, and regulatory requirements.
- Provide recommendations for corrective actions and monitor their implementation.
- Root cause analysis and remediation plans to be obtained from accountable stakeholders.
- Support with the preparation of the structured management information for reporting purposes.
- Track ineffective controls and related risk assessment of conformance testing results to ensure controls are operating effectively.
