At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
In this role, you will be responsible to provide assurance with respect to implementation of the Financial Crimes Compliance framework by identifying any potential weaknesses and/or deficiencies in existing AML/CFT and Sanctions policies, processes, data and controls in order to initiate remedial actions to improve the overall FCC framework and meet regulatory expectations. In this role you will be reporting to Senior Vice President & Head of Compliance Assurance & Monitoring.
What You’ll Be Doing:
Lead Quality Assurance (QA) testing of daily compliance activities across the bank.
Report findings and provide actionable feedback to management on process and control effectiveness.
Identify and escalate process risks, recommending targeted improvements to enhance operational quality.
Support the development and execution of a holistic framework for AML, CTF, and Sanctions compliance.
Aid in compiling structured management information for reporting and governance purposes.
Monitor ineffective controls and conformance testing outcomes, assessing risk and ensuring remedial actions are taken.
Integrate "lessons learnt" insights into ongoing training, policies, and procedure development.
Conduct QA reviews of compliance tasks within both the Compliance unit and First Line of Defense especially for low/medium-risk client assessments.
Maintain and regularly publish periodic compliance reports.
Track and support the resolution of identified control gaps, liaising closely with the first line.
Ensure the Risk Register is up to date and accurately reflects current assessments and actions.
Ensure full adherence to internal policies, procedures, and regulatory/statutory frameworks.
Remain well-informed of relevant Central Bank of UAE regulations and international best practices in Financial Crime Compliance.
What We’re Looking For:
Education: Bachelor's degree or equivalent experience. ACAMS certification required
Experience: Minimum of 2 years’ experience in banking or financial services
Industry Exposure: Banking and Finance
What’s In It For You:
Competitive, performance-linked compensation.
Medical coverage for you and your family.
Comprehensive life insurance.
Inclusive and diverse workplace culture.
Career development and fast-track growth opportunities.
Mentorship from industry experts.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance
About the role
In this role, you will be responsible to provide critical Credit and Operational support to Relationship Managers by preparing comprehensive credit proposals, performing in-depth financial analysis, ensuring adherence to regulatory and internal compliance standards, and upholding exceptional service quality for our SME client base.
Reporting to the AVP & Manager – SME Coverage, you will also play a pivotal role in streamlining client onboarding, managing documentation, and overseeing portfolio monitoring activities. Your efforts will directly contribute to business growth and effective risk management.
What You’ll Be Doing :
- Prepare comprehensive credit proposals, credit limit applications (new/renewals), and financial analysis
- Monitor covenant compliance, early warning signals, and facility utilization
- Serve as the primary contact for clients on operational and documentation matters
- Coordinate with internal teams (Trade, Operations, Credit) to resolve queries and process transactions
- Assist in client onboarding, KYC reviews, and maintenance of CRM records
- Ensure accurate data entry in banking systems and timely fulfilment of documentation (security agreements, facility terms)
- Generate MIS reports, credit monitoring tools, and audit support materials
- Uphold regulatory, statutory, and internal policy requirements
- Work closely with Relationship Managers to address client needs and escalate issues proactively
What we are looking for:
Education: Bachelor's Degree in finance, Accounting, Economics, or related field
Experience: Minimum of 1-2 years’ experience in banking or financial services, with a focus on credit analysis and business support
Industry Exposure: Strong understanding of Banking &/Or Financial Services industry
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
In this role, you will be responsible to support the Compliance Monitoring function by conducting independent reviews covering regulatory, financial crime compliance (FCC), and conduct risks in accordance with the approved Compliance Monitoring Plan (CMP), and to provide assurance on the efficiency and effectiveness of internal controls and compliance frameworks across the organization. In this role you will be reporting to Senior Vice President & Head of Compliance Assurance & Monitoring.
What You’ll Be Doing:
Execute compliance monitoring plans through thematic and desktop reviews to evaluate control effectiveness across business units.
Document findings and escalate compliance issues to stakeholders in a timely and structured manner.
Prepare and present reports and insights for management and business units, including dashboards and risk ratings.
Support the development and implementation of corrective action plans, tracking resolution and maintaining updated risk registers and issue logs.
Update and manage the issue tracker repository, providing regular updates to senior management.
Contribute to the refinement of compliance policies, procedures, and training materials based on monitoring outcomes and emerging risks.
Identify and analyze new risk patterns and typologies through ongoing reviews and data interpretation to support proactive risk management.
Ensure adherence to internal policies and regulatory standards, including the CMA charter and CBUAE requirements.
Monitor and interpret updates from regulatory bodies and international compliance frameworks relevant to financial crime and AML/CFT.
Maintain accurate compliance documentation to support regulatory inspections, audits, and inquiries efficiently.
Participate in team meetings, training sessions, and knowledge-sharing forums to foster collaboration and compliance awareness.
Collate and risk-rate monitoring results using structured matrices and provide actionable insights for senior leadership.
What We’re Looking For:
Education - Bachelor’s or master’s degree in finance, Law, Business Administration, or a related field. Professional certifications such as CAMS, ICA, CFE, or equivalent (preferred).
Experience - 3 to 5 years of relevant experience in compliance, audit, or risk management within the banking or financial services sector.
Industry Exposure - Banking and Finance
What’s In It For You:
Competitive, performance-linked compensation.
Medical coverage for you and your family.
Comprehensive life insurance.
Inclusive and diverse workplace culture.
Career development and fast-track growth opportunities.
Mentorship from industry experts.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
In this role, you will be responsible for delivering exceptional service to high-net-worth clients within the Elite Banking segment and ensure seamless post-sales support. This role reports to AVP Client Services - Elite Banking and involves close collaboration with internal teams to enhance the overall client experience.
What You’ll Be Doing
- Be the dedicated contact for our Elite Banking clients
- Resolve queries and requests with promptness and professionalism
- Build loyalty through proactive client engagement and outstanding service
- Coordinate across departments to ensure smooth execution of client transactions
- Monitor KPIs and uphold strict SLAs
- Manage onboarding, documentation, and account maintenance processes
- Partner with Relationship Managers to support client servicing and business growth
- Share client insights to refine products and services
- Drive cross-sell and upsell opportunities by identifying unmet client needs
- Ensure full compliance with regulatory and internal requirements (KYC, AML, FATCA, etc.)
- Maintain meticulous records for audit readiness
- Spot and escalate potential risks with precision
What We’re Looking For :
Education: Bachelor’s degree in Business, Finance, or related field.
Experience: 5+ years of experience in banking or financial services, preferably in client servicing or relationship management. Experience working with high-net-worth individuals is highly desirable.
Industry Exposure: Strong understanding of banking products, digital platforms, and regulatory frameworks within Banking or financial services.
What’s In It For You :
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Mentorship from industry experts
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
In this role, you will be responsible to lead the Compliance & Monitoring function, ensuring the organization adheres to all relevant regulatory requirements and internal policies with respect to Financial Crimes Compliance. The role involves developing and implementing compliance monitoring programs, conducting regular assessments, and providing strategic guidance to mitigate compliance risks. The Associate Vice President will support the Head of Compliance Assurance & Monitoring in maintaining a robust FCC compliance framework and promoting a culture of compliance and ethical behaviour across the organization.
What You’ll Be Doing:
Develop and continuously improve a structured compliance monitoring framework aligned with regulatory expectations and internal risk appetite.
Lead thematic reviews, targeted audits, and deep dives to evaluate control effectiveness across high-risk areas.
Oversee the identification, documentation, and escalation of compliance breaches, ensuring timely remediation and transparency.
Manage a robust tracking system for compliance issues, corrective actions, and reporting across business units
Review and approve updates to compliance policies and procedures, ensuring uniform application of standards across the organization.
Act as a subject matter expert on complex compliance topics, supporting control design and implementation.
Provide strategic guidance to compliance monitoring, aligning with the bank’s vision and risk strategy.
Champion a proactive compliance culture, embedding ethical conduct and risk awareness in operational practices.
Monitor and integrate regulatory changes (e.g., CBUAE, FATF) into the compliance framework and ensure timely submission of related reports.
Serve as a liaison with regulatory authorities during inspections and audits, ensuring accurate representation and responses.
Lead, mentor, and coach the compliance monitoring team, reviewing outputs and enhancing performance through ongoing feedback.
Collaborate with control functions and business units to drive compliance awareness and reinforce shared accountability.
What We’re Looking For:
Education: Bachelor’s or master’s degree in finance, Law, Business Administration, or a related field. Relevant professional certifications (e.g., Certified Anti-Money Laundering Specialist (CAMS), Certified Compliance & Ethics Professional (CCEP), or equivalent) are preferred.
Experience: Minimum of 7 years of experience in compliance, risk management, or a related field.
Industry Exposure: Banking and Finance
What’s In It For You:
Competitive, performance-linked compensation.
Medical coverage for you and your family.
Comprehensive life insurance.
Inclusive and diverse workplace culture.
Career development and fast-track growth opportunities.
Mentorship from industry experts.
About the role
We're looking for a curious and thoughtful Content Designer who cares deeply about people and words. Someone who asks “why” before writing, and “how” after. A person who doesn’t just translate, but transforms ideas into meaningful experiences, always keeping the user at the centre.
This is someone who
- Feels ownership over the words they write, but not precious about changing them
- Thinks about flows, not just sentences
- Seeks out context before jumping in
- Believes content design is design
- Enjoys working with others to make things better. Not perfect, but purposeful
They may not have all the answers yet, but they ask the right questions, and that’s where great content begins.
Reporting to the Head of Design, you’ll collaborate closely with cross-functional teams including Design, Engineering, Product, Research and Development to shape user-focused content across our digital channels—web and mobile. This is a hands-on role where your creativity and strategic thinking will help elevate the customer experience as we evolve our products and services.
What You’ll Be Doing:
- Create clear, user-centric content that puts the customer at the heart of every experience.
- Work alongside the English Content Designer to ensure consistency and alignment across languages.
- Provide UX recommendations and annotate wireframes with copy and functionality notes.
- Shape information architecture and narrative across customer journeys.
- Uphold RAKBANK’s tone of voice and brand guidelines to ensure content quality and consistency.
- Support design system content modules and manage content in tools like Figma and Ditto.
- Advocate for the customer and contribute to building a strong UX culture within the bank.
What We’re Looking For:
- Education: Bachelor’s degree in a relevant field.
- Experience: Minimum of 3 years in UX writing or content design, with a strong portfolio of work across web and mobile platforms.
- Experience with tools like Slack, Figma, Google Docs, and Ditto.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
The AVP Policy Analytics - Retail Credit Risk will lead data-driven credit policy analytics for retail lending, with a focus on credit cards and personal loans. The role demands hands on experience and expertise in SAS/Python to shape strategies, optimize risk-reward, and ensure regulatory compliance. You will report to the Head of Retail Risk and Policy. In this role, you’ll work closely with teams across various functions to drive alignment and results.
What You’ll Be Doing:
- Data driven analysis to refine advanced credit risk policies and strategies to support profitable growth in retail lending.
- Conduct deep-dive analytics to identify segmentation opportunities, optimize risk-reward trade-offs, and enhance policy effectiveness.
- Design and implement complex decision logic using SAS or Python to support policy execution and performance monitoring.
- Ensure compliance with internal governance and external regulatory requirements, supporting audits and submissions with robust documentation.
- Monitor portfolio dynamics and emerging risk trends to recommend proactive policy adjustments.
- Collaborate with business units to align risk strategies with growth objectives while maintaining portfolio quality.
- Build and maintain dashboards using Power BI to visualize key risk indicators and portfolio performance.
- Manage analytical resources efficiently to deliver high-impact insights aligned with business priorities.
What We’re Looking For:
- Education: Bachelor’s degree in Statistics, Mathematics, Economics, Finance, Data Science, or a related quantitative field. Advanced degrees or certifications are a plus.
- Experience: Minimum of 10 years in credit risk analytics, with at least 3–5 years in a leadership or senior individual contributor role.
- Proven track record in policy analytics and retail lending, especially credit cards.
- Industry Exposure: Extensive experience in financial services, particularly in retail banking and consumer lending.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
Join Us as a Shari’ah Compliance Officer
Step into a pivotal role where you’ll report directly to the Head of Internal Shari’ah Control Department and collaborate closely with cross-functional teams to uphold the integrity of Islamic banking practices. Your mission will be to ensure RAKislamic’s full compliance with Shari’ah principles and regulatory mandates, driving excellence across products, operations, and conduct.
What You’ll Be Doing:
- Conduct comprehensive Shari’ah compliance reviews across Islamic banking products and operations, aligned with CBUAE regulations, HSA resolutions, and ISSC guidelines.
- Identify and report non-compliant matters, ensuring timely remediation and resolution.
- Prepare and submit detailed compliance reports to ISSC, GCCO, GCRO, and GCEO.
- Disseminate Shari’ah compliance updates and requirements to relevant departments, business units, and branches.
- Support resolution of customer complaints related to Shari’ah compliance.
- Contribute to risk management, Shari’ah consultation, and R & D within the Internal Shari’ah Control Department.
- Apply legal documentation, pricing structures, risk mitigation strategies, and regulatory requirements in practice.
- Develop and oversee departmental compliance monitoring frameworks and ensure adherence to legal and regulatory obligations.
- Participate in risk mitigation planning, process analysis, and stakeholder support to ensure alignment with Shari’ah principles.
- Continuously enhance personal knowledge and skills to meet evolving business needs.
What We’re Looking For:
- Education: Bachelor’s degree in a relevant field.
- Islamic banking certification preferred (AAOIFI, CIBAFI, EIBF).
- Experience: 2–5 years in Islamic banking or financial institutions.
- Industry Exposure: Strong background in Islamic finance and regulatory compliance.
- Familiarity with banking operations and product structures.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
The position is pivotal in safeguarding financial interests while delivering high-quality service to both internal and external stakeholders. Reporting to the Manager, this role requires close collaboration with cross-functional teams across the organization to ensure robust fraud prevention and risk management within the Acquiring Business.
What You’ll Be Doing:
- Lead and manage all Acquiring Risk and Fraud-related functions, ensuring efficient, secure, and controlled processing of cardholder data.
- Implement preventive measures to control fraud in alignment with payment card industry standards.
- Monitor merchant alerts and suspicious transactions using card management systems; liaise with issuers for authentication and follow-ups.
- Coordinate with internal departments, card schemes, and international banks for fraud investigations and transaction confirmations.
- Generate and analyze fraud statistics reports (daily, weekly, monthly) and prepare detailed analysis for management review.
- Collaborate with the chargeback section and merchant operations to address fraud-related cases and conduct merchant training.
- Review and act on reports from Visa, MasterCard (SAFE, MOST, MATCH), and other card schemes for fraud mitigation.
- Engage with law enforcement, legal, and compliance teams on fraud and risk-related matters.
- Maintain fraud-to-sales ratio through continuous monitoring and reporting.
- Ensure compliance with card scheme non-compliance programs.
- Manage E-commerce risk reviews and configure fraud monitoring rules across various channels.
- Oversee secure handling of cardholder data, maintenance requests, and plastic card destruction.
- Respond to inquiries from branches, telebanking, and cardholders regarding maintenance requests.
- Mentor new staff and prepare team progress reports.
What We’re Looking For:
- Education: University Degree or equivalent qualification.
- Experience: 5–7 years of experience in the banking sector, experience working with card schemes (Visa, MasterCard) and fraud management systems (CyberSource DM, MPGS Gatekeeper).
- Industry Exposure: Strong understanding of payment card industry standards and fraud prevention practices.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
What You Will Be Doing
To perform all sales related activities for potential and existing customers through effective sourcing of primary and related banking products, in order to achieve the assigned financial targets while adhering to the bank's policies, ethics and code of conduct.
- All customer communication to be on recorded calls and ensure all product pricing and features communicated clearly
- Submission of all records/documents are error free and accurate
- Awareness of all products and provide information in an engaging manner to customers
- Maintain effective business relationship with customers
- Ensure proper handover in case of absence, for business continuity
- Provide continuous market feedback on competition and suggest changes for product enhancement
- Maximize cross sell of all banking products
- Follow up on all customer conversions and ensure closure as per TAT to avoid any complaints
- All leads and complaints to be closed within TAT as per SQ guidelines.
- Achieve or exceed monthly assigned sales targets
- Follow scripts and ensure telephone etiquette as per SQ standards
- Follow up closely on prospective leads for closure
- Maintain Quality service by following organization standards and policies
- Conform the requirements of RAKBANK’s Quality Management System
