About the role
As an Associate Vice President – Service & Controls, you will lead efforts to strengthen operational governance by implementing robust control frameworks, ensuring regulatory compliance, and enhancing service delivery. You’ll work closely with internal stakeholders to identify risk exposures, streamline processes, and drive automation opportunities. You will report to Vice President/Senior Vice President- Customer Fulfilment.
What You’ll Be Doing:
- Establish and maintain a strong control environment to minimize operational risks.
- Ensure compliance with internal policies, regulatory requirements, and industry standards.
- Conduct regular audits and reviews to identify and address control weaknesses.
- Manage internal and external audit responses with supporting documentation.
- Identify Key Risk Indicators (KRIs) across products and functions and define mitigants.
- Support data sourcing for Conduct & Compliance governance, analytics, and reporting.
- Prepare weekly/monthly risk reports for senior management.
- Conduct follow-up reviews to ensure risk mitigation and process integrity.
- Validate controls through sample checks, MIS reviews, and exception reporting.
- Track implementation of interim and final mitigants, including automation initiatives.
- Escalate residual high-impact risks to the Operations Risk Management Committee (ORMC).
- Participate in internal and external risk review meetings.
What We’re Looking For :
- Education: Bachelor’s degree in Finance, Business Administration, or a related field.
- MBA or advanced degrees preferred.
- Experience: Minimum 8 years of experience in banking operations, preferably in back-office functions.
- Strong understanding of regulatory frameworks and risk management practices.
- Certification in Risk Management or Compliance is a plus.
- Industry Exposure: Proven experience in banking operations, risk governance, and control frameworks.
About This Role:
As an Assistant Manager - Internal Sharia Auditor, you will play a critical role in ensuring that the bank’s operations, products, and services comply with Islamic finance standards and regulatory guidelines. You will be responsible for auditing and reviewing business activities to ensure alignment with AAOIFI standards, UAECB’s HSA guidelines, and resolutions from the Internal Shari’ah Supervisory Committee (ISSC).
What You’ll Be Doing:
- Conducting regular Sharia-compliance audits across various business units including retail, corporate, and business banking.
- Reviewing contracts, processes, and transactions to ensure adherence to Sharia principles.
- Discussing audit findings with relevant departments and reporting them to the Head of Internal Shari’ah Audit.
- Assisting in the preparation of periodic Shari’ah audit reports for submission to the ISSC.
- Staying updated on Islamic finance regulations and standards issued by AAOIFI, HSA, and other bodies.
- Supporting the development of Sharia-compliant policies and procedures.
- Following up on corrective actions from previous audit reports.
What We’re Looking For:
- A university degree in Islamic Shari’ah or a related field.
- Professional certification in Shari’ah and Islamic Banking Audit from
- recognized institutions such as AAOIFI or CIBAFI.Preferably, an additional professional auditing certification from an international body.
- Minimum of 2 years of experience in Shari’ah audit.
- Strong command of English and reasonable command of Arabic.
- Deep understanding of Islamic finance principles, Sharia contracts, and regulatory requirements.
- High ethical standards and attention to detail.
About the role:
This role reports to the SVP – Head of Unsecured Assets within the Retail Banking Division. The AVP will lead the strategic development, digital transformation, and lifecycle management of unsecured lending products, including Personal Loans and Microfinance / Advance Against Salary. The role is focused on driving innovation, pricing strategy, funnel optimization, and risk–reward outcomes, while ensuring compliance and enhancing customer experience.
What You'll Be Doing:
- Support the Head of Unsecured Assets in shaping and executing the unsecured lending strategy.
- Develop a forward-looking roadmap aligned with customer needs, market trends, and regulatory requirements.
- Execute initiatives that drive digital adoption, growth, and profitability.
- Set and manage pricing strategies, credit limits, and pre-approved offers.
- Collaborate with Risk and Credit teams to balance competitiveness with risk appetite.
- Monitor and optimize funnel performance across acquisition, drop-off, and conversion.
- Lead design and rollout of end-to-end digital lending journeys (e.g., STP, automation).
- Partner with analytics teams to implement data-driven improvements.
- Drive commercialization through digital marketing and personalized offers.
- Work with sales and distribution teams to boost product adoption.
- Provide training and insights to enhance sales effectiveness and digital conversion.
- Collaborate with Marketing on integrated campaigns to maximize acquisition and ROI.
- Monitor portfolio performance for growth, yield, and risk-adjusted returns.
- Drive retention, cross-sell, and lifecycle initiatives.
- Enhance digital customer experience, measured by NPS and complaint reduction.
- Ensure compliance with UAE Central Bank regulations and internal policies.
- Own the RCSA for unsecured products.
- Proactively manage product, operational, and fraud risks, internal policies.
- Proactively manage product, operational, and fraud risks.
What we're looking for:
- Bachelor’s degree in Business Administration, Finance, Marketing, or related field. MBA preferred.
- 5–7 years in retail banking, ideally with UAE personal loan exposure.
- Proven success in product management, pricing, risk, or digital lending.
- Strong digital orientation and data/analytics capabilities.
- Experience with regulated products and credit frameworks.
About the role:
This role reports to the Head of Retail Lending, Personal Banking and serves as the product leader and P&L owner for personal loans, including microfinance and advance against salary for both expatriates and nationals. The Senior Vice President, Head of Product - Unsecured Lending, Retail Banking sets the long-term strategy and roadmap for unsecured lending, driving digital transformation, customer-centricity, and commercialization of lending journeys. The role is pivotal in balancing growth, risk, and experience to build a profitable, digital-first lending franchise.
What You’ll Be Doing:
- Define and own the long-term strategy and roadmap for unsecured lending.
- Champion digital transformation through automation, analytics, and seamless loan journeys.
- Lead product innovation with fast, personalized, and commercially viable propositions.
- Own the P&L for unsecured lending, optimizing pricing, credit limits, and pre-approved offers.
- Monitor and improve funnel performance, approval rates, and conversion metrics.
- Drive portfolio optimization through data-driven testing and strategic partnerships.
- Deliver transparent and customer-friendly lending journeys across all channels.
- Enhance retention and cross-sell through segmentation and personalized campaigns.
- Embed NPS as a core measure and reduce complaints through rapid resolution.
- Build and lead a high-performing team with expertise in lending, analytics, and risk.
- Inspire innovation and commercial focus across cross-functional squads.
- Ensure compliance with UAE Central Bank regulations and internal policies.
- Lead governance frameworks (RCSA, audits) and mitigate emerging risk
What we're looking for:
- Bachelor’s degree in Business, Finance, or related field; MBA preferred.
- 10+ years in retail banking product management with direct P&L ownership.
- Proven success in digitizing loan journeys and embedding automation/analytics.
- Strong expertise in pricing, limits, pre-approvals, and fraud management.
- Knowledge of UAE lending regulations and experience with analytics teams.
- Fluency in English required; Arabic preferred
About the Role:
Reporting to the Group Company Secretary, this role collaborates closely with the Board of Directors, senior management, regulators, and external advisors. The Senior Officer – Company Secretary will support the development and execution of RAKBANK’s Group Corporate Governance & Secretariat function, ensuring compliance and transparency across all governance activities.
What You’ll Be Doing:
Support the Group Company Secretary in shaping and developing the Corporate Governance & Secretariat function.
Ensure compliance with evolving statutory corporate governance requirements and best practices.
Advise the Board of Directors on governance matters to support strategic decision-making.
Design and implement the Group Corporate Governance framework.
Maintain corporate records including by-laws, charters, and meeting minutes.
Prepare agendas and meeting packs for Board meetings, committees, and AGMs.
Convene and service Board and committee meetings, draft resolutions, and manage statutory filings.
Liaise with regulators, legal advisors, and consultants.
Ensure execution of Board resolutions and follow-up actions.
Maintain statutory books and manage stakeholder communications.
Conduct risk-based monitoring to ensure regulatory compliance and operational delivery.
Recommend process improvements and uphold high standards of service.
What We’re Looking For:
Education: Bachelor’s degree required; MBA preferred.
Experience: 3–5 years in Corporate Governance or Company Secretary roles at Board and corporate affairs level.
Industry Exposure: Strong understanding of UAE regulatory frameworks including CBUAE & SCA Codes of Corporate Governance, Federal Companies Act No. 32/2021, and ADX listing requirements.
What’s In It For You:
Competitive, performance-linked compensation
Medical coverage for you and your family
Comprehensive life insurance
Inclusive and supportive workplace culture
Career development and fast-track growth opportunities
A chance to work with experienced professionals and make a real impact
About the Role
The Vice President – Company Secretary reports administratively to the Board Chairman and plays a pivotal role in supporting the Board of Directors and its Committees on governance matters. This position ensures the effective functioning of governance frameworks in alignment with regulatory expectations and best practices. The role involves close collaboration with key departments including Legal, Compliance, Audit, Risk, and other internal stakeholders to maintain transparency, integrity, and sound decision-making across the organization. Additionally, the Company Secretary acts as a liaison with external regulators, auditors, and legal advisors, ensuring that all statutory and secretarial obligations are met with precision and timeliness.
What You’ll Be Doing:
Serve as the principal liaison between the Board of Directors, its Committees, and Executive Management.
Schedule, coordinate, and document all Board, Board Committee, and Annual General Meetings (AGMs).
Prepare and review meeting agendas, packs, papers, and resolutions.
Monitor implementation of Board and Committee decisions and ensure proper documentation and record-keeping.
Ensure full compliance with UAE laws and regulations, including those set by the UAE Central Bank, SCA, and ADX.
Maintain statutory registers and ensure timely submission of filings, disclosures, and reports to regulators.
Maintain and safeguard all corporate records including Articles of Association, Board Resolutions, and Licenses.
Act as a key liaison with shareholders, managing communication, meetings, notices, and voting procedures.
Support AGM preparation, including agenda coordination and compliance with quorum and voting procedures.
Support the Board and leadership in governance continuity planning.
Ensure statutory obligations are met during organizational changes or regulatory matters.
What We’re Looking For:
Bachelor’s Degree or Diploma in Law and Corporate Governance (preferred).
Company Secretary Certification from a recognized institute is a plus.
5–10 years of experience in Corporate Governance or Company Secretary roles.
Proven experience in managing Board-level corporate affairs.
Familiarity with UAE corporate governance legislation, including the Federal Companies Act and ADX requirements.
Banking or financial services sector.
Strong understanding of regulatory and legal frameworks in the UAE.
What’s In It For You:
Competitive, performance-linked compensation
Medical coverage for you and your family
Comprehensive life insurance
Inclusive and supportive workplace culture
Career development and fast-track growth opportunities
A chance to work with experienced professionals and make a real impact
About the role:
As a Customer Fulfilment Representative, you’ll play a pivotal role in driving the success of our Authorization and Fraud Control Unit (AFCU). Your mission? To execute critical Issuing Risk and Fraud functions with precision, speed, and unwavering control—ensuring every action aligns with our rigorous procedures and service standards.
You’ll be the frontline guardian of our Cards Business, helping protect its financial integrity while delivering exceptional service to both internal stakeholders and external customers. Every interaction matters, and your commitment to quality will make a lasting impact.
Reporting directly to the VP – Fraud Management, you’ll be part of a tight-knit team of 14 fraud-fighting professionals. Together, you’ll collaborate, innovate, and uphold the highest standards of security and service in a fast-paced, high-stakes environment.
What You’ll Be Doing:
Proactively track transaction alerts to detect and respond to potential fraud incidents swiftly.
Apply preventive controls to keep fraud levels within bank and industry standards.
Reach out to cardholders regarding suspicious activity and take appropriate action per SLAs and procedures.
Deliver prompt and efficient support to members of the Ruling Family as per defined protocols.
Coordinate with Acquirers to verify suspicious transactions and ensure timely follow-ups.
Stay updated on fraud trends and continuously enhance technical expertise.
Collaborate with leadership to produce performance reports and identify areas for improvement.
Complete all assigned monitoring tasks and shift duties consistently and accurately.
Conduct fraud investigations, process disputes, and explore recovery options to minimize losses.
Participate in UAT, BCP exercises, staff training, and suggest process enhancements while supporting shift-based operations.
What We’re Looking For:
- Education: Higher Diploma (UAE National) / University Degree or Equivalent (Expat)
- Experience: 2 - 3 years of experience (including in supervisory roles) in card fraud and risk management.
- Industry Exposure: Experience in banking or financial services.
The Associate Vice President – PMO, People Transformation plays a pivotal role in driving enterprise-wide change, ensuring alignment with organizational goals and long-term value creation. Reporting to the SVP & Head of People Transformation, this role collaborates closely with cross-functional teams across HR, IT, Finance, and external partners to lead and deliver strategic people transformation initiatives.
What You’ll Be Doing:
- Lead the end-to-end delivery of the Oracle HCM program, ensuring alignment with HR and business stakeholders, strategic objectives, and successful adoption.
- Drive the execution of the “Hire to Rehire” strategy, integrating process, technology, and workforce transformation.
- Establish and manage PMO governance frameworks for project planning, tracking, and reporting across the transformation portfolio.
- Coordinate cross-functional teams to ensure seamless execution and integration of people transformation initiatives.
- Develop operating models and transition plans to support steady-state delivery and business handover.
- Oversee Hypercare and post-implementation support to ensure stabilization and continuous improvement.
- Create and manage change enablement content including training guides, videos, and communications to support stakeholder readiness.
- Monitor adoption metrics and stakeholder feedback to assess impact and identify improvement opportunities.
- Review transformation projects to identify risks, dependencies, and recommend solutions.
- Provide strategic insights, recommendations, and performance reporting to senior leadership.
- Escalate strategic risks, budgetary changes, and cross-functional dependencies as needed.
What We’re Looking For:
- Education: Bachelor’s degree in Human Resources, Business Administration, Project Management, or a related field.
- Certifications in project management (e.g., PMP, PRINCE2) and change management (e.g., Prosci, ACMP) are highly desirable.
- Experience: Minimum 5 years of progressive experience in HR transformation, program management, or organizational change.
- Proven success in delivering enterprise-wide transformation programs, including HR technology implementations (e.g., Oracle HCM).
- Industry Exposure: Experience in large-scale organizations with a focus on HR, technology, and business transformation.
- Exposure to cross-functional collaboration and enterprise-level change initiatives.
The Vice President – HR Business Partner will act as a trusted advisor to senior business leaders, and collaborating closely with cross-functional teams, HR Centres of Excellence (Talent Acquisition, Performance & Rewards, Employee Relations, HR Operations, Emiratisation, People Transformation), external regulators, and Division Heads. This role will play a pivotal part in aligning people strategy with business priorities, driving a high-performance culture, and enabling workforce transformation. The role reports to the Executive Vice President & Head of HR Business Partnering.
What You’ll Be Doing
- Act as a strategic partner to senior leaders, ensuring alignment of people practices with business objectives.
- Lead organisational design, change management, and workforce planning to support business growth and agility.
- Drive employee engagement initiatives, shaping culture and embedding values of customer-centricity, accountability, and innovation.
- Oversee employee lifecycle management, including talent acquisition, onboarding, performance, development, retention, and succession planning.
- Monitor and manage manpower budgets, ensuring cost effectiveness while meeting talent needs.
- Partner with the Emiratisation team to champion nationalisation development and career mobility.
- Provide coaching and advisory support to senior executives on HR matters, employee relations, and leadership effectiveness.
- Ensure compliance with UAE Central Bank regulations, labour law, and international HR best practices.
- Leverage HR analytics and workforce insights to influence decisions and address business challenges.
What We’re Looking For
- Education: Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).
- Experience:10–15 years of progressive HR experience, with at least 3 years in a senior HRBP leadership role within banking or financial services.
- Proven experience in strategic HR partnering, organisational design, and transformation projects.
- Strong background in UAE labour law, GCC HR practices, and financial services regulations.
- Industry Exposure: Banking, Financial Services, or related highly regulated industries.
As a People Analyst, you will play a pivotal role in enhancing employee experience and supporting organisational effectiveness by delivering day-to-day HR services and implementing strategic HR initiatives across the bank. Reporting to the Vice President – HR Business Partnering, this role collaborates closely with Senior HR Business Partners, business leaders, and cross-functional teams including Employee Services, Talent Acquisition, Payroll, and Benefits.
What You’ll Be Doing:
- Collaboration & Administration - Liaise with centralised HR teams to manage daily employee requests and resolve discrepancies related to payroll, leave, and job titles.
- Coordinate requisition launches and internal transfers, ensuring updates to organisational charts.
- Prepare and maintain HR reports (e.g., turnover, absence, headcount).
- Ensure compliance with UAE Labour Law, Central Bank guidelines, and internal HR policies.
- Recruitment Participation - Support recruitment processes in coordination with Talent Acquisition.
- Participate in Emirati talent selection and onboarding activities.
- Ensure smooth documentation and induction for new hires.
- Employee Lifecycle Management - Manage employee changes (joiners/leavers) and support the full HR lifecycle.
- Provide operational HR support including performance management and issue resolution.
- Administer engagement sessions and support the Employee Engagement Survey process.
- Employee Relations Support - Act as a point of contact for minor employee relations issues.
- Guide employees on HR policies, leave, and grievance procedures.
- Assist in disciplinary and conflict resolution matters.
- Project Collaboration & Structural Alignment - Contribute to HR projects and initiatives.
- Partner with Senior HRBP on structural changes aligned with strategic goals and cost management.
What We’re Looking For:
- Education: Bachelor’s Degree in Human Resource Management, Business Administration, Organisational Psychology, Banking & Finance, Law, or related field.
- Experience: 3 to 5 years in HR Operations or Generalist HR functions. Familiarity with UAE labour law and GCC banking norms.
- Industry Exposure: Experience within Banking, Financial Services, or regulated industries will be preferred.
