About the Role:
The Compliance Chapter Lead will report directly to the Head of Compliance and collaborate closely with Legal, IT, Risk, and Product teams. This role is based in the UAE and is pivotal in leading the compliance chapter, ensuring regulatory adherence, and driving the implementation of compliance technology solutions across the organization.
What You’ll Be Doing:
- Lead and manage the compliance chapter, overseeing initiatives and ensuring alignment with UAE regulatory standards.
- Develop and implement technology-driven compliance solutions to enhance operational efficiency.
- Collaborate with cross-functional teams to identify and address compliance requirements.
- Conduct risk assessments and formulate mitigation strategies.
- Monitor regulatory changes and integrate industry best practices.
- Provide training and support on compliance tools and processes.
- Foster continuous development of chapter members through capability building and knowledge sharing.
- Administer chapter operations and manage performance assessments.
- Maintain robust compliance monitoring and reporting systems.
What We’re Looking For:
- Bachelor’s degree in law, Business Administration, Computer Science, Information Technology, or a related field. Advanced degree preferred.
- Minimum of 10 years in compliance, regulatory affairs, or a related domain.
- Strong familiarity with UAE regulatory frameworks and compliance standards.
- Proficiency in compliance software, data analysis, and IT infrastructure relevant to regulatory adherence.
- Proven experience in team management, strategic planning, and project execution.
What’s In It For You:
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Work alongside some of the best minds in the industry
- A chance to bring your whole self to work and thrive
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role:
To perform risk-based internal audits across key areas such as Risk, Finance, and Treasury, ensuring the adequacy and effectiveness of internal controls, and compliance with applicable laws, regulations, and standards. The role supports sound governance by delivering high-quality assurance and value-adding insights. You will be reporting to Executive Vice President & Head of Internal Audit - Finance, Compliance & ERM.
What You’ll Be Doing:
Execute internal audit engagements in line with the annual audit plan, focusing on Risk, Finance, and Treasury functions.
Perform regulatory reviews including ICAAP, stress testing, Pillar 3 disclosures, and Recovery Planning, in accordance with Central Bank and Basel requirements.
Evaluate the effectiveness of internal controls, risk management, and governance processes across assigned business areas.
Draft comprehensive audit reports with practical recommendations to enhance controls and operational efficiency.
Collaborate with business units to obtain, review, and assess supporting documentation and address audit findings.
Monitor and follow up on the implementation of corrective actions.
Maintain a strong understanding of emerging risks, regulatory changes, and industry best practices.
Support the Audit Manager in planning and scoping audits and developing risk assessments.
What We’re Looking For:
Education - Bachelor’s degree in accounting, finance, or a similar field; Relevant Professional certification (ACCA/ CPA, CIA, FRM ; etc.)
Minimum experience - At least 5 years of internal audit experience (part of it could be met by a work experience with a top accounting/ advisory firm)
Industry exposure - Banking/ financial services experience
What’s In It For You:
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role:
This role requires an experienced internal auditor with a solid background in banking and financial services, and hands-on expertise in finance, risk, or treasury. You will be reporting to Executive Vice President & Head of Internal Audit - Finance, Compliance & ERM.
What You’ll Be Doing:
Conduct end-to-end audits of key functions including Finance, Risk, Treasury, and Compliance in accordance with the approved audit plan.
Perform detailed reviews of processes, controls, and systems to identify risks, control gaps, and improvement opportunities.
Lead or support thematic and regulatory audits, including ICAAP, stress testing, Pillar 3 disclosures, and AML/CFT frameworks.
Develop clear, concise audit reports and present findings to senior management with practical recommendations.
Follow up on outstanding audit issues to ensure timely resolution and implementation of agreed actions.
Collaborate with risk and compliance teams to maintain awareness of regulatory developments and emerging risks.
Ensure documentation standards and audit methodologies align with professional standards (IIA, ISO, etc.)
What We’re Looking For:
Education - Bachelor’s degree in accounting, finance, or a similar field
Minimum experience - At least 8 years of internal audit experience (part of it could be met by a work experience with a top accounting/ advisory firm)
Industry exposure - Experience with at least 2 of the following areas: Finance, Risk and Treasury
What’s In It For You:
Competitive, performance-linked compensation
Medical coverage for you and your family
Comprehensive life insurance
Inclusive and diverse workplace culture
Career development and fast-track growth opportunities
About the Role.We’re looking for a dynamic Senior Officer - Business Continuity Management to join our team at Dubai Silicon Oasis, where you'll be responsible for day-to-day management and handling Business Continuity activities of RAKBANK. Reporting to the Vice President & Head of Operational Resilience, you will work closely with business and BCM coordinators to complete BCM activities while adhering to internal requirements and external regulatory (CBUAE) guidelines and BCM standards.
What We’re Looking For:
- Actively facilitate and participate in BCP tests, recording results and addressing follow-ups.
- Coordinate and ensure DR tests are conducted as planned, analyze gaps, and collaborate with IT to resolve them.
- Prepare incident reports and perform root cause analysis for continual improvement.
- Organize emergency evacuation drills, ensuring preparedness and effectiveness.
- Conduct corrective and preventive actions for non-conformities identified during internal audits of BCMS.
- Execute corrective and preventive measures following incidents to drive continual improvement.
- Perform business impact and dependency analyses for processes or system unavailability.
- Develop BCP templates for structured data collection and analysis.
- Engage in discussions with managers and staff to gather insights on current practices and procedures.
- Document recovery procedures in agreed-upon formats for clarity and consistency.
- Assist in rolling out BC plans and ensuring the continuity plans remain up to date.
- Facilitate BCM-related training programs, covering roles, responsibilities, emergency response, and incident management.
About the role
Join us in shaping the future of digital education payments with Skiply — a dynamic platform at the forefront of fintech innovation. In this role, you’ll play a critical role in ensuring seamless onboarding, integration, and operational excellence for our partner schools and stakeholders. The role reports directly to the Vice President - Skiply Program. You’ll work in a matrix environment, partnering closely with cross-functional squads including Product, Technology, Sales, Portfolio Management, ERP Vendors, and Payment Gateway Teams to drive successful implementations and resolve operational challenges.
What You’ll Be Doing:
- Lead end-to-end onboarding for new schools — from documentation and training to account setup and Go-Live coordination.
- Manage payment gateway integrations and conduct system validations to ensure smooth transaction flows.
- Support daily operations by addressing school requests, resolving service issues, and maintaining accurate reporting.
- Conduct production testing for new features and releases, validating configurations across environments.
- Act as the primary liaison for ERP vendors, overseeing sandbox testing, issue resolution, and go-live readiness.
- Maintain dashboards and reports for internal and external stakeholders, including performance metrics and implementation status.
- Support UAT cycles, feedback collection, and post-deployment verifications.
What We’re Looking For:
- Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
- Experience: Minimum 4–7 years in digital payments, fintech, or banking, with a strong focus on business support, implementation, and operations
- Hands-on coordination with technology teams, payment gateways, and external vendors to ensure seamless solution delivery.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
About the Role:
This is a high-impact opportunity to join RAKBANK’s Finance team as an Associate Vice President – Capital and Liquidity Management. In this role, you will contribute to the bank’s strategic financial stability by managing liquidity and capital adequacy in alignment with regulatory standards. Reporting to the Vice President – Capital & Liquidity Management, you will collaborate with cross-functional teams including Risk, Compliance, IT, and Data Management, and regularly engage with senior management and regulatory authorities. This role offers exposure to strategic decision-making and the chance to influence the bank’s financial resilience.
What You’ll Be Doing:
Liquidity Risk Management
Monitor and manage the bank’s liquidity position to ensure regulatory and internal policy compliance.
Support the development and execution of liquidity strategies to maintain financial stability.
Capital Management
Assist in preparing and submitting capital adequacy reports to CBUAE.
Monitor capital ratios and ensure alignment with regulatory requirements.
Contribute to optimizing the bank’s capital structure through strategic initiatives.
Regulatory Compliance
Ensure all activities comply with CBUAE standards and internal policies.
Stay informed on regulatory changes and assess their impact.
Provide guidance to internal teams and respond to regulatory queries.
Reporting and Analytics
Prepare detailed liquidity and capital reports for senior management and the board.
Analyze financial data to support strategic decisions.
Drive process improvements in reporting and analytics.
Additional Responsibilities
Enhance MIS and operational aspects of capital and liquidity reporting.
Foster a high-performance culture within the Finance team.
Liaise with rating agencies and prepare relevant presentations.
What We’re Looking For:
Education: Bachelor’s degree in Finance, Accounting, or a related field.
Experience: 5–10 years in Finance, Treasury, Risk, or Compliance roles; minimum 10 years of professional experience.
Industry Exposure: Familiarity with CBUAE liquidity and capital requirements.
What’s In It For You:
Competitive, performance-linked compensation
Medical coverage for you and your family
Comprehensive life insurance
Inclusive and diverse workplace culture
Career development and fast-track growth opportunities
Mentorship from industry experts
About the Role:
Join RAKBANK’s dynamic Regulatory Reporting team, where innovation meets precision. As a Senior Analyst, you’ll play a pivotal role in shaping the bank’s regulatory reporting framework while working closely with a collaborative team of professionals. Reporting directly to the Vice President – Regulatory Reporting Manager, you will be part of a high-impact team responsible for ensuring compliance with Central Bank of the UAE (CBUAE) standards. You will interact with cross-functional departments including Finance, Risk, and IT, contributing to strategic automation initiatives and regulatory excellence.
What You’ll Be Doing:
Prepare and submit regulatory returns (BRF) to CBUAE on a bi-weekly, monthly, quarterly, half-yearly, and annual basis.
Ensure timely, accurate, and complete reporting in line with CBUAE guidelines.
Manage data requests from statistical and survey authorities in the UAE.
Identify and implement automation opportunities to streamline BRF data processes.
Collaborate with internal stakeholders and respond to regulatory and survey-related queries.
Support governance committee presentations and regulatory advisory discussions.
What We’re Looking For:
Education: Bachelor’s degree in finance, Accounting, or a related field.
Experience: 2–3 years in Regulatory Reporting, Finance, or Accounting.
Industry Exposure: Strong understanding of CB UAE reporting requirements.
What’s In It For You:
Competitive, performance-linked compensation
Medical coverage for you and your family
Comprehensive life insurance
Inclusive and diverse workplace culture
Career development and fast-track growth opportunities
Mentorship from industry experts
About the role:
We are seeking a highly experienced and detail-oriented professional to lead the development and implementation of a comprehensive Group Policy Governance and Risk Reporting Framework. You will report to the Senior Executive Vice President of Risk Management. You will work closely with the Chief Risk Officer and other cross functional teams such as Product, Compliance and Audit to deliver the organizational objectives.
What You’ll Be Doing:
- Establish and manage the Group Policy Governance Framework, including oversight of subsidiary policies to ensure alignment and compliance.
- Develop foundational governance documents such as the Group Governance Policy, Risk Governance Framework, and Document Management Procedures.
- Maintain a centralized, automated policy and program repository and implement a unified document management system.
- Define and manage policy lifecycle processes including renewal cycles, change management, version control, and exception handling.
- Lead the Group Risk Reporting Framework, including preparation of Board and Management Risk Committee (BRC/MRC) reports, tracking action points, and maintaining records.
- Coordinate and review Basel Pillar III disclosures and Risk-Based Supervision (RBS) submissions to the Central Bank of UAE.
- Monitor and report on Group Risk Appetite triggers and thresholds, escalating emerging risks as needed.
- Oversee audit remediation for internal, external, and regulatory audits, ensuring timely resolution and reporting.
- Collaborate with Compliance and other stakeholders to track and implement new regulatory requirements.
- Lead risk-related projects, strategic initiatives, and awareness workshops across the bank.
- Support the CRO in compiling and presenting risk information to senior management and the Board.
What We’re Looking For:
- Education: Bachelor’s degree in Commerce.
- Professional qualification such as Company Secretary (CS) is desirable.
- Experience: Minimum of 12 years’ experience in Risk Management Function focusing on Enterprise Risk Management, Credit Risk, Market Risk, Liquidity Risk with good understanding of all Risk areas.
- Industry Exposure: Proven experience in risk governance, policy management, and regulatory compliance within the banking or financial services sector.
- Strong understanding of CB UAE regulations, Basel III, and risk-based supervision frameworks.
What’s In It For You:
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Mentorship from industry experts
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role:
We’re looking for a Specialist, Complaints Management to take customer satisfaction to the next level. You’ll handle complex concerns from high-value clients, resolving them with professionalism, empathy, and efficiency to ensure a seamless experience. This role will be reporting to Associate Vice President - Complaints Management with a dynamic team of 10 Senior officer and Officers.
What You’ll Be Doing:
Handle and resolve complaints from Emirati and elite clients through various channels (phone, email, in-person) in a timely and effective manner.
Act as the primary point of contact for high-value clients, ensuring their concerns are addressed with the highest level of service.
Investigate and analyze complaints to identify root causes and implement corrective actions.
Maintain accurate records of complaints and resolutions, ensuring compliance with company policies and regulatory requirements.
Provide feedback to relevant departments on recurring issues and suggest improvements to enhance customer satisfaction.
Prepare regular reports on complaint trends and resolution effectiveness for senior management.
Assist in training staff on best practices for handling complaints and improving customer service.
Functions within the framework and boundaries of the Banks policies as well as the overall organization and governance frameworks.
Authorized to take decisions as per the approved authorization matrix.
Collaborate with colleagues from various departments to resolve customer issues effectively. They should be able to work well in a team environment and communicate effectively with others.
What We’re Looking For:
- Education: A high school diploma (UAE Nationals) or Bachelors in any business stream
- Experience: Previous experience in customer service or call centre roles preferred.
- Industry Exposure: Familiarity with banking products and services is a plus.
What’s In It For You:
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Mentorship from industry experts
About the Role
At RAKBANK, we are redefining what it means to serve customers in the financial sector. As a Senior Relationship Manager you will play a pivotal role in expanding and managing a portfolio of SME clients by delivering customized trade finance and working capital solutions. Reporting to AVP & Manager- SME Coverage you will focus on fostering deep, trust-based client relationships, gaining insight into their financial goals, and providing structured trade finance offerings—including letters of credit, bank guarantees, supply chain finance, and commercial loans—to enhance liquidity and streamline operations. Success in this role is driven by proactive relationship management, effective cross-selling, prudent credit risk management, and a commitment to delivering exceptional service.
What You'll be Doing:
As a key member of our SME Banking team, you’ll play a pivotal role in driving client success and business growth. Your core responsibilities will include:
- Build and sustain strong relationships with SME clients by deeply understanding their trade cycles and working capital needs
- Analyze clients’ cash flows to craft and deliver working capital optimization strategies
- Manage and grow your portfolio of SME clients to meet and exceed annual business targets
- Provide tailored banking solutions through in-depth analysis of clients' business models and financial requirements
- Identify and leverage opportunities to cross-sell relevant SME banking products including POS Lending, Asset-Backed Lending, Supply Chain Finance, and Cash Management
- Drive revenue generation while maintaining robust credit quality
- Prepare comprehensive credit proposals with detailed financial and risk assessments
- Monitor client portfolio health, flag early risk indicators, and implement timely risk mitigation tactics
- Ensure seamless and compliant renewal and restructuring of credit facilities
- Collaborate with internal teams across Credit, Operations, and Compliance to ensure smooth service execution
- Proactively resolve client queries to uphold exceptional service quality and strong retention rates
- Stay informed on evolving market trends, regulatory changes, and industry developments
- Use insights to deliver proactive client advisory and uncover new business opportunities
What We're Looking For:
Education: Bachelor’s degree in finance, Economics, Business Administration, or a related field (MBA or CFA preferred)
Experience: 7–10 years of experience in SME Banking, including business development and relationship management. Proven track record of closing SME deals and managing complex credit relationships in the UAE or GCC region
What’s In It For You:
Competitive, performance-linked compensation
Medical coverage for you and your family
Comprehensive life insurance
Inclusive and diverse workplace culture
Career development and fast-track growth opportunities
Mentorship from industry experts
