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Customer Service Officer-Business Banking SME

RAKBANK UAE Posted 2025/07/31 12:10:04 Expires 2025-09-29 Ref: JB5354322

Description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance

About the role

In this role, you will be responsible to provide critical Credit and Operational support to Relationship Managers by preparing comprehensive credit proposals, performing in-depth financial analysis, ensuring adherence to regulatory and internal compliance standards, and upholding exceptional service quality for our SME client base.

Reporting to the AVP & Manager – SME Coverage, you will also play a pivotal role in streamlining client onboarding, managing documentation, and overseeing portfolio monitoring activities. Your efforts will directly contribute to business growth and effective risk management.

What You’ll Be Doing:

  • Prepare comprehensive credit proposals, credit limit applications (new/renewals), and financial analysis
  • Monitor covenant compliance, early warning signals, and facility utilization
  • Serve as the primary contact for clients on operational and documentation matters
  • Coordinate with internal teams (Trade, Operations, Credit) to resolve queries and process transactions
  • Assist in client onboarding, KYC reviews, and maintenance of CRM records
  • Ensure accurate data entry in banking systems and timely fulfilment of documentation (security agreements, facility terms)
  • Generate MIS reports, credit monitoring tools, and audit support materials
  • Uphold regulatory, statutory, and internal policy requirements
  • Work closely with Relationship Managers to address client needs and escalate issues proactively

What we are looking for:

Education: Bachelor's Degree in finance, Accounting, Economics, or related field

Experience: Minimum of 1-2 years’ experience in banking or financial services, with a focus on credit analysis and business support

Industry Exposure: Strong understanding of Banking &/Or Financial Services industry

Skills

  • Understanding financial statements, credit risk, and market trends
  • Building and maintaining strong relationships with corporate clients.
  • Effectively discussing financial solutions and presenting proposals.
  • Staying updated on banking regulations and compliance requirements.
  • Addressing client concerns and finding tailored financial solutions.
  • Ensuring accuracy in financial documentation and transactions
  • Familiarity with banking software, Excel, and financial modelling tool

Opportunity Details

Opportunity Location UAE

RAKBANK

Banking Ras Al Khaimah, United Arab Emirates 500 employees or more +971.4.213.0000 www.rakbank.ae

RAKBANK, the trading name of the National Bank of Ras Al-Khaimah, is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. The Head Office of the bank is situated in RAKBANK Building, Emirates Rd, Ras Al-Khaimah. The bank is 52.75% owned by the Government of Ras Al-Khaimah.


Shares are publicly traded. Board consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait. The bank is engaged in providing retail and corporate banking services through a network of thirty three branches in the United Arab Emirates, but all the transactions are handled on a strictly commercial basis.

Board of Directors

H.E. Shaikh Omar bin Saqr Al-Qasimi Chairman U.A.E
H.E. Shaikh Salim bin Sultan Al-Qasimi Member U.A.E
Mr. Hamad Abdulaziz Al Sagar Member Kuwait
Mr. Abdul Aziz Abdulla Al Zaabi Member U.A.E
Mr. Yousuf Obaid Essa Al Nuaimi Member U.A.E
Mr. Ahmed Essa Al Naeem Member U.A.E
Mr. Salem Ali Abdulla Saeed Al Sharhan Al Nuaimi Member U.A.E

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