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Description
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role
In this role, you will be responsible for delivering exceptional service to high-net-worth clients within the Elite Banking segment and ensure seamless post-sales support. This role reports to AVP Client Services - Elite Banking and involves close collaboration with internal teams to enhance the overall client experience.
What You’ll Be Doing
- Be the dedicated contact for our Elite Banking clients
- Resolve queries and requests with promptness and professionalism
- Build loyalty through proactive client engagement and outstanding service
- Coordinate across departments to ensure smooth execution of client transactions
- Monitor KPIs and uphold strict SLAs
- Manage onboarding, documentation, and account maintenance processes
- Partner with Relationship Managers to support client servicing and business growth
- Share client insights to refine products and services
- Drive cross-sell and upsell opportunities by identifying unmet client needs
- Ensure full compliance with regulatory and internal requirements (KYC, AML, FATCA, etc.)
- Maintain meticulous records for audit readiness
- Spot and escalate potential risks with precision
What We’re Looking For:
Education: Bachelor’s degree in Business, Finance, or related field.
Experience: 5+ years of experience in banking or financial services, preferably in client servicing or relationship management. Experience working with high-net-worth individuals is highly desirable.
Industry Exposure:Strong understanding of banking products, digital platforms, and regulatory frameworks within Banking or financial services.
What’s In It For You:
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Mentorship from industry experts
Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- High attention to detail and organizational skills.
- Proficiency in banking systems and Microsoft Office Suite.
- Ability to work under pressure and manage multiple priorities
Opportunity Details
RAKBANK
RAKBANK, the trading name of the National Bank of Ras Al-Khaimah, is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. The Head Office of the bank is situated in RAKBANK Building, Emirates Rd, Ras Al-Khaimah. The bank is 52.75% owned by the Government of Ras Al-Khaimah.
Shares are publicly traded. Board consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait. The bank is engaged in providing retail and corporate banking services through a network of thirty three branches in the United Arab Emirates, but all the transactions are handled on a strictly commercial basis.
Board of Directors
H.E. Shaikh Omar bin Saqr Al-Qasimi Chairman U.A.E
H.E. Shaikh Salim bin Sultan Al-Qasimi Member U.A.E
Mr. Hamad Abdulaziz Al Sagar Member Kuwait
Mr. Abdul Aziz Abdulla Al Zaabi Member U.A.E
Mr. Yousuf Obaid Essa Al Nuaimi Member U.A.E
Mr. Ahmed Essa Al Naeem Member U.A.E
Mr. Salem Ali Abdulla Saeed Al Sharhan Al Nuaimi Member U.A.E