Service Ambassador (UAE National)

To provide quality service to customers, manage the branch lobby and maintain customer’s documentation, while ensuring adherence to Banks policies, ethics and code of conduct.

Accountabilities:

•Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.

•Act as a custodian of Credit Cards / Debit Cards / Online Banking User Ids / Cheque books / Captured Cards / BT Cheques / LOCs / CCCs and Returned Cheques for delivery to customers.

•Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.

•Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.

•Act as a focal point for customer’s queries and liaise as a matter of urgency with appropriate departments of the Bank to resolve difficulties in order to ensure first class standards of service.

•Identify and act on ways to improve own knowledge and skills, and as a consequence improve the knowledge and skill level of the branch.

•Provide support to other team members as required to assist in the smooth operation of the branch.

•Maintain awareness of the branch’s Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.

•Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch.

Qualification :

Minimum High school (preferably higher diploma)

Experience :

Minimum 1 year experience in customer interface preferably in a service industry.

Specialist skills required for the job:

Oral Communication

Written Communication

Office Equipment

PC Skills

Procedure and Policy