Relationship Manager - Business Banking Commercial

Job Purpose

• To manage and grow portfolio of Corporate Clients, while ensuring adherence to Banks policies, ethics and code of conduct

Accountabilities

• Manage a designated portfolio of corporate clients in order to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements
• Achieve budgeted sales and service targets within acceptable risk standards
• Identify market, source and book new corporate accounts and monitor existing commercial relationships so as to maximise revenues
• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external
• Prepare customer/sales plans to ensure each relationship is managed according to customer’s needs and potential, regularly reviewing the customer portfolio to assess future needs and ongoing fee/income potential
• Maintain awareness of the department's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption
• Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department

• Oral Communication
• Negotiation
• Product and Services knowledge
• Self/Work Organisation
• Bachelor’s Degree with Minimum 3 years’ experience in relationship management