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Dubai, UAE
Posted 2018/10/16 06:49:49
Ref: JB3844160
Opportunity Description
Job Purpose
To provide excellent customer service through effective communication techniques with the knowledge of banking systems and products to ensure customer service standards are met.
Functional Responsibilities
- Maintains and manages professional knowledge of entire products and services line offered by the bank to ensure exemplary customer service.
- Initiates sales and cross sells banking products and services to ensure targets are met.
- Resolves customers’ queries within agreed timelines to meet customer satisfaction.
- Ensures interactions with customers are as per bank’s set procedures and regulations.
- Channel complex customer complaints and challenges to the right quarters for effective resolution.
Skills
Communication: Explains or presents factual information to individual or group in a structured way
PC Skills: Ability to use basic computer applications. E.g. MS Office
Listening: To have the ability to listen to customer queries and provide optimum solutions.
Opportunity Details
Opportunity Division
Dubai, UAE
Opportunity Role
Customer Service and Call Center
Organisational Unit
Full-time employee
Job Department
Contact Centre