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Opportunity Description
•Carry out all central operational tasks, ensuring all activities are completed within timescales and with a high degree of accuracy while adhering to Banks policy and process.
•Archive all appropriate files and documents manually or electronically as instructed, so that they can be located at a later date.
•Provide and assist officer with clean-up projects and required MIS on regular basis.
•Diarize customers request/ follow-ups and process the requests on required dates.
•Ensure periodic control checks are done and any discrepancy found to be highlighted.
•Escalate promptly if any irregularities/incident that may lead to risk or financial loss.
•Ensure all day to day activities are in compliance with Anti-Money laundering and other regulatory requirements laid down internally and by Central Bank.
•Identify and recommend improvements to existing procedure and processes, suggest changes for improving controls and reducing cost without compromising on service quality.
•Be proactive in a wide range of customer enquiries and issues, resolving these or escalate as appropriate.
•Provide support to other team members as required to assist in the smooth operation of the department.
•Maintain awareness of the departments Business Continuity Plan, review and highlight changes if any and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
•Perform any other duties or tasks required or instructed by the officer / manager to support the smooth operation of the department
Skills
•Oral Communication: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
•Written Communication: Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
•PC Skills: Has the ability to use various basic computer applications eg, MS Office.
•Procedure and Policy: A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility. Where appropriate will have a good knowledge of the key relevant legal, regulatory and statutory requirements, technical interpretation and the ability to provide advice thereon
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