Job Posting Status is Cancelled Please note that the job is not published for job seekers and you will not receive any applicants due to the job status.
Upload
Job Description
Job Purpose:
To delight internal and external customers over live chat, telephone and internet banking emails in line with established standards via this distribution channel. Promote, sell and provide customer service on Bank Products to customers via Web Chat, Phone and internet banking emails.
Main Responsibilities and Accountabilities:
- Report any fraudulent Chats/emails / calls or suspected incidents - immediately to supervisor / other responsible departments.
- Working on digital banking enables / disables when required.
- Block, enable max tries of the TIN when applicable.
- Enhance the customers to get their statements through email and
register them on e-statements module.
- Handle digital banking emails as per SLA/Service Quality
guidelines.
- Suggesting a workflow changes to Team Leader, web chat.
Skills
- Strong Service & Sales skills are mandatory.
- Skilled in the usage of internet based applications.
- Strong social networking skills.
- Obligate typing speed and accuracy as per set standards.
- Excellent communication skills with ability to perform as a team
player
- High motivation.
- Ability to develop strong personal / business relationships with
clients.
- Multicultural awareness.
- Proper understanding of Process and Procedures.