Virtual Relationship Manager - Business Banking ( Mandarin Speaker)

Job Purpose:

• To manage and grow portfolio of Business Finance Liability relationships, while ensuring adherence to Banks policies, ethics and code of conduct and to cross sell different products to existing customer base

Accountabilities:

• Achieve budgeted sales and service targets within acceptable risk standards
• Regularly review customer portfolio to identify potential sales/business opportunities/ cross sell existing products
• Manage a designated portfolio of customer relationships in order to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer
• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures
• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction
• Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department

• Oral and Written Communication
• Sales Acumen
• Relationship Management
• Self-motivated with the ability to meet customer satisfaction and manage business functions independently.