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Description
About the Role:
This role reports to the EVP & Head of Customer Acquisition and is responsible for leading and driving the strategic growth of Retail Banking products through intermediary sales partners. The Vice President and Head of Channel Partner Sales builds, manages, and optimizes third-party agency networks to ensure scalable, compliant, and profitable customer acquisition.
What You’ll Be Doing:
- Develop and execute the overall strategy for alternate and intermediary channel sales and define channel-specific KPIs and performance benchmarks.
- Lead a team of regional/channel managers to ensure consistent execution across geographies and product types.
- Identify, onboard, and manage DSAs and third-party agencies for personal loan and credit card acquisition.
- Ensure adherence to regulatory and internal compliance standards.
- Design incentive structures and engagement models to drive productivity and loyalty.
- Implement robust governance frameworks for partner onboarding, training, and monitoring.
- Conduct periodic audits and risk assessments of partner channels.
- Analyze channel performance using dashboards and MIS reports.
- Use data-driven insights to optimize channel mix, improve conversion rates, and reduce cost of acquisition.
- Present regular updates to senior leadership on channel health and growth opportunities.
- Work closely with internal stakeholders including Product, Risk, Compliance, Legal, and Technology teams.
- Represent the bank in external forums and industry events to build brand visibility and partnerships.
What We’re Looking For:
- Education: Postgraduate/Bachelor’s Degree.
- Experience: Minimum 8–10 years selling Retail products with competition banks or RAKBANK processes, with at least 5 years in a leadership role managing third-party sales channels.
- Proven track record in scaling alternate channels and delivering high-volume acquisition targets.
- Strong understanding of personal loan and credit card products, market dynamics, and regulatory environment.
Skills
- Fostering teamwork
- Conceptual thinking
- Persuasive communication
- Strategic thinking
- Networking & relationship building
- Strong blend of strategic thinking, operational excellence, and deep market insight to drive sustainable growth.
Opportunity Details
RAKBANK
RAKBANK, the trading name of the National Bank of Ras Al-Khaimah, is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. The Head Office of the bank is situated in RAKBANK Building, Emirates Rd, Ras Al-Khaimah. The bank is 52.75% owned by the Government of Ras Al-Khaimah.
Shares are publicly traded. Board consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait. The bank is engaged in providing retail and corporate banking services through a network of thirty three branches in the United Arab Emirates, but all the transactions are handled on a strictly commercial basis.
Board of Directors
H.E. Shaikh Omar bin Saqr Al-Qasimi Chairman U.A.E
H.E. Shaikh Salim bin Sultan Al-Qasimi Member U.A.E
Mr. Hamad Abdulaziz Al Sagar Member Kuwait
Mr. Abdul Aziz Abdulla Al Zaabi Member U.A.E
Mr. Yousuf Obaid Essa Al Nuaimi Member U.A.E
Mr. Ahmed Essa Al Naeem Member U.A.E
Mr. Salem Ali Abdulla Saeed Al Sharhan Al Nuaimi Member U.A.E