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Job Description
Job Purpose:
To conduct follow-up and coverage and resolve accounts in the pre-emptive bucket portfolio to conduct daily checks on the early warning indicators, whilst providing valuable feedback on the risks for timely action.
Accountabilities:
•Undertake tele-Calling on defined set of Bucket 0/Bucket.
•Meet the daily productivity & financial targets as defined.
•Interact with clients to procure market information & provide feedback to business.
•Ensure that customers’ conform to the repayment plan & the bank norms in complete.
•Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.
•Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
•Identify and recommend improvements to procedures and processes to improve process and service levels.
•Be proactive in a wide range of customer enquiries and issues and escalate them as appropriate.
Skills
•Oral Communication: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
•Written Communication: Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
•Procedure and Policy: A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility. Where appropriate will have a good knowledge of the key relevant legal, regulatory and statutory requirements, technical interpretation and the ability to provide advice thereon.
•Negotiation : Has the ability to communicate and influence others to arrive at a mutually agreeable solution or position
•PC Skills : Has the ability to use various basic computer applications eg, MS Office