Closed or Expired Opportunity Posting This opportunity posting is closed or has expired and is no longer open for applications.
Upload
Opportunity Description
Accountabilities:
• Support to ensure application/system uptime and smooth run for business.
• Handle help desk incidents/requests related to channels
• Identify issue areas and working accordingly to resolve the issues.
• Coordinate with Business, vendor and projects for SCR’s and production issues.
• Manage vendors with respect to support calls and new changes in the systems.
• Work with internal teams to resolve day to day issues and new changes/releases.
• Ensure system hygiene and best practices for Channel applications
Technical Skills & Knowledge:
• Hands-on experience of Estatement & E-Campaign Products.
• Experience on Elixir products would be an added advantage
• Well versed in different Document Composition Technologies.
• Knowledge of Enterprise archival and Document Management Systems
• Experience on Enterprise marketing management systems
• Strong knowledge of Logic studio and design composition engines
• Strong troubleshooting skills
• Strong concepts of Java, Action Script, and XML.
• Hands on experience in SQL
• Good knowledge in IT Networks
• Good to have Websphere and IIS server knowledge
Skills
Education:
• University Degree or Equivalent.
Experience:
• 4 years’ experience in a similar role.
Specialist skills required for the job:
• Oral Communication: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
• Written Communication: Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
• Analytical: Uses a wide range of analytical tools and techniques to identify issues/trends to provide recommendations and solutions.
• Procedure and Policy: A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility. Where appropriate will have a good