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Description
About the role
Join us in shaping the future of digital education payments with Skiply — a dynamic platform at the forefront of fintech innovation. In this role, you’ll play a critical role in ensuring seamless onboarding, integration, and operational excellence for our partner schools and stakeholders. The role reports directly to the Vice President - Skiply Program. You’ll work in a matrix environment, partnering closely with cross-functional squads including Product, Technology, Sales, Portfolio Management, ERP Vendors, and Payment Gateway Teams to drive successful implementations and resolve operational challenges.
What You’ll Be Doing:
- Lead end-to-end onboarding for new schools — from documentation and training to account setup and Go-Live coordination.
- Manage payment gateway integrations and conduct system validations to ensure smooth transaction flows.
- Support daily operations by addressing school requests, resolving service issues, and maintaining accurate reporting.
- Conduct production testing for new features and releases, validating configurations across environments.
- Act as the primary liaison for ERP vendors, overseeing sandbox testing, issue resolution, and go-live readiness.
- Maintain dashboards and reports for internal and external stakeholders, including performance metrics and implementation status.
- Support UAT cycles, feedback collection, and post-deployment verifications.
What We’re Looking For:
- Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
- Experience: Minimum 4–7 years in digital payments, fintech, or banking, with a strong focus on business support, implementation, and operations
- Hands-on coordination with technology teams, payment gateways, and external vendors to ensure seamless solution delivery.
What’s In It For You:
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast-track growth opportunities.
- Mentorship from industry experts.
Skills
- Customer Centricity – Deep understanding of school and partner needs, delivering consistent and high-quality support.
- Execution Excellence – Strong ownership, attention to detail, and commitment to timely delivery.
- Technical Acumen – Functional knowledge of fintech platforms, APIs, ERP systems, and payment flows.
- Stakeholder Management – Proven ability to build trust and collaborate effectively across teams and vendors.
- Communication Skills – Excellent communication and stakeholder management skills, with the ability to work across departments and subsidiaries.
Opportunity Details
RAKBANK
RAKBANK, the trading name of the National Bank of Ras Al-Khaimah, is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. The Head Office of the bank is situated in RAKBANK Building, Emirates Rd, Ras Al-Khaimah. The bank is 52.75% owned by the Government of Ras Al-Khaimah.
Shares are publicly traded. Board consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait. The bank is engaged in providing retail and corporate banking services through a network of thirty three branches in the United Arab Emirates, but all the transactions are handled on a strictly commercial basis.
Board of Directors
H.E. Shaikh Omar bin Saqr Al-Qasimi Chairman U.A.E
H.E. Shaikh Salim bin Sultan Al-Qasimi Member U.A.E
Mr. Hamad Abdulaziz Al Sagar Member Kuwait
Mr. Abdul Aziz Abdulla Al Zaabi Member U.A.E
Mr. Yousuf Obaid Essa Al Nuaimi Member U.A.E
Mr. Ahmed Essa Al Naeem Member U.A.E
Mr. Salem Ali Abdulla Saeed Al Sharhan Al Nuaimi Member U.A.E