Skiply Business Support and Implementation Officer

 About the role

Join us in shaping the future of digital education payments with Skiply — a dynamic platform at the forefront of fintech innovation. In this role, you’ll play a critical role in ensuring seamless onboarding, integration, and operational excellence for our partner schools and stakeholders. The role reports directly to the Vice President - Skiply Program. You’ll work in a matrix environment, partnering closely with cross-functional squads including Product, Technology, Sales, Portfolio Management, ERP Vendors, and Payment Gateway Teams to drive successful implementations and resolve operational challenges.

What You’ll Be Doing:

• Lead end-to-end onboarding for new schools — from documentation and training to account setup and Go-Live coordination.
• Manage payment gateway integrations and conduct system validations to ensure smooth transaction flows.
• Support daily operations by addressing school requests, resolving service issues, and maintaining accurate reporting.
• Conduct production testing for new features and releases, validating configurations across environments.
• Act as the primary liaison for ERP vendors, overseeing sandbox testing, issue resolution, and go-live readiness.
• Maintain dashboards and reports for internal and external stakeholders, including performance metrics and implementation status.
• Support UAT cycles, feedback collection, and post-deployment verifications.

What We’re Looking For:

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Experience: Minimum 4–7 years in digital payments, fintech, or banking, with a strong focus on business support, implementation, and operations
• Hands-on coordination with technology teams, payment gateways, and external vendors to ensure seamless solution delivery.

What’s In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast-track growth opportunities.
• Mentorship from industry experts.

• Customer Centricity – Deep understanding of school and partner needs, delivering consistent and high-quality support.
• Execution Excellence – Strong ownership, attention to detail, and commitment to timely delivery.
• Technical Acumen – Functional knowledge of fintech platforms, APIs, ERP systems, and payment flows.
• Stakeholder Management – Proven ability to build trust and collaborate effectively across teams and vendors.
• Communication Skills – Excellent communication and stakeholder management skills, with the ability to work across departments and subsidiaries.