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Description
About the role:
This role reports to the Head of Retail Lending, Personal Banking and serves as the product leader and P&L owner for personal loans, including microfinance and advance against salary for both expatriates and nationals. The Senior Vice President, Head of Product - Unsecured Lending, Retail Banking sets the long-term strategy and roadmap for unsecured lending, driving digital transformation, customer-centricity, and commercialization of lending journeys. The role is pivotal in balancing growth, risk, and experience to build a profitable, digital-first lending franchise.
What You’ll Be Doing:
- Define and own the long-term strategy and roadmap for unsecured lending.
- Champion digital transformation through automation, analytics, and seamless loan journeys.
- Lead product innovation with fast, personalized, and commercially viable propositions.
- Own the P&L for unsecured lending, optimizing pricing, credit limits, and pre-approved offers.
- Monitor and improve funnel performance, approval rates, and conversion metrics.
- Drive portfolio optimization through data-driven testing and strategic partnerships.
- Deliver transparent and customer-friendly lending journeys across all channels.
- Enhance retention and cross-sell through segmentation and personalized campaigns.
- Embed NPS as a core measure and reduce complaints through rapid resolution.
- Build and lead a high-performing team with expertise in lending, analytics, and risk.
- Inspire innovation and commercial focus across cross-functional squads.
- Ensure compliance with UAE Central Bank regulations and internal policies.
- Lead governance frameworks (RCSA, audits) and mitigate emerging risk
What we're looking for:
- Bachelor’s degree in Business, Finance, or related field; MBA preferred.
- 10+ years in retail banking product management with direct P&L ownership.
- Proven success in digitizing loan journeys and embedding automation/analytics.
- Strong expertise in pricing, limits, pre-approvals, and fraud management.
- Knowledge of UAE lending regulations and experience with analytics teams.
- Fluency in English required; Arabic preferred
Skills
- Deep knowledge of unsecured lending and risk–reward trade-offs.
- Expertise in funnel management, pricing, and digital ecosystems.
- Skilled in fraud prevention, credit policy, and data-driven decisioning.
- Strategic vision with strong commercial acumen.
- Leadership and mentoring capabilities.
- Agility, resilience, and a growth mindset.
- Strong cross-functional influence and stakeholder management.
Opportunity Details
RAKBANK
RAKBANK, the trading name of the National Bank of Ras Al-Khaimah, is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. The Head Office of the bank is situated in RAKBANK Building, Emirates Rd, Ras Al-Khaimah. The bank is 52.75% owned by the Government of Ras Al-Khaimah.
Shares are publicly traded. Board consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait. The bank is engaged in providing retail and corporate banking services through a network of thirty three branches in the United Arab Emirates, but all the transactions are handled on a strictly commercial basis.
Board of Directors
H.E. Shaikh Omar bin Saqr Al-Qasimi Chairman U.A.E
H.E. Shaikh Salim bin Sultan Al-Qasimi Member U.A.E
Mr. Hamad Abdulaziz Al Sagar Member Kuwait
Mr. Abdul Aziz Abdulla Al Zaabi Member U.A.E
Mr. Yousuf Obaid Essa Al Nuaimi Member U.A.E
Mr. Ahmed Essa Al Naeem Member U.A.E
Mr. Salem Ali Abdulla Saeed Al Sharhan Al Nuaimi Member U.A.E