Relationship Officer - Business Banking (Mandarin Speaker)

Job Purpose :

To manage and grow portfolio of Business Finance relationships, while ensuring adherence to Banks policies, ethics and code of conduct.

Accountability :

• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.

• Achieve budgeted sales and service targets within acceptable risk standards.

• Identify, market and book new business while developing and increasing the share of wallet of existing business relationships.

• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.

• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.

• Identify and initiate improvements to work, customer service, quality, work processes and organizational matters in order to contribute to business efficiency goals.

• Manage a designated portfolio of customer relationships in order to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.

• Prepare customer/sales plans to ensure each relationship is managed according to customer’s needs and potential, regularly reviewing the customer portfolio to assess future needs and ongoing fee/income potential. .

Knowledge, Skill & Experience

Education level required:

• University Degree or Equivalent (Expat)

• Banking Diploma / AIB, Sales and marketing degree/diploma preferable