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Job Description
Job Title: Relationship Manager – Trade Sales
Job Purpose:
• To bring new customers with fee based income from Trade Finance, source new Trade Finance transnational accounts, while ensuring adherence to Banks policies, ethics and code of conduct.
Accountabilities:
• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
• Achieve budgeted sales and service targets within acceptable risk standards.
• Oversee that all administrative and control aspects pertaining to the portfolio are accurately and timely undertaken by the ROs/RMs.
• Source new Trade Finance transactional accounts.
• Increase fee based income from new/existing customers from Trade Finance.
• Ability to structure Trade Transactions and provide solutions to customers.
• Increase Trade Finance limit Utilisation by calling/visiting customers understanding their requirements and providing solutions.
• Joint calls with RM’s for closing deals or transactions.
• Manage a designated portfolio of customer relationships in order to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
Skills
Knowledge, Skill & Experience
Education level required:
• Higher Diploma (UAE National)
• University Degree or Equivalent (Expat)
• Banking Diploma / AIB, Sales and marketing degree/diploma preferable
Experience:
• Minimum 3 years’ experience in relationship management.
• Must have adequate knowledge of all Trade Finance products.
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