Relationship Manager ( Chinese National ) - Business Banking

Job Purpose:

• To acquire & onboard new Trade & working capital relationship to the bank while ensuring adherence to Banks policies, ethics and code of conduct

Accountabilities:

• Achieve budgeted new TWC booking & Fees targets within acceptable risk standards
• Identify target market and Industries to book new business (TWC Assets), new to bank relationships/new to product
• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures
• Liaison with other support functions within the bank to carry out work/job pertaining to conversions of TWC proposals
• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements
• Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements

• Oral Communication
• Negotiation
• Sales
• Product and Services knowledge
• Self/Work Organization
• Minimum 1 year experience in Relationship Management or Customer Service