Relationship Manager - Business Banking Liabilities (Mandarin Speaker)

Job Purpose: 

• To manage and grow a portfolio of Business Liability relationships by meeting or exceeding
  budgeted sales and service targets within acceptable risk standards (as detailed in the policy
  guidelines) through strong acquisition and relationship management skills and effective service
  delivery.
• To effectively cross sell the entire range of Business Banking and other products to business
  customers.

Key Responsibilities:

• To identify, market and book new liability/transaction business accounts along with ensuring
  robust portfolio growth.
• To work closely with other units in order to maximize cross sell opportunities.
• To meet the financial targets.
• To ensure that clients conform to the Bank’s compliance criteria.
• To ensure that processes/controls are adhered as per the Bank’s guidelines.
• Manage and grow a portfolio of Business Liability customers under their purview through low cost transactional money.
• Grow the business by adding new business customers
• Handle service requirements of all clients under the team to ensure client expectations are met through coordination with respective service /Back office teams
• Ensure that clients conform to the bank’s compliance criteria. All SAS and Correspondent Bank queries are resolved in a timely manner as per department TAT
• Ensure that coordination with peers and support staff is effective
• To comply with both internal and regulatory requirements while on boarding clients
• To provide and translate market feedback into product development and formulate innovative customer offerings.

• Good Leadership, people management, communication, negotiation and interpersonal skills
• Good presentation skills, negotiating and networking skills with internal and external customers
• Should have good knowledge of RAKBANK retail product HNWI Relationship Management skills
• Strong selling and interpersonal skills to market new customers and sell the bank’s products
• Ability to understand alternative investment opportunities to resist competitive pressures and retain clients
• Initiative and drive to achieve set targets and service standards