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Job Description
To process customer requests whilst ensuring delivery of quality service to internal and external customers, by adhering to TAT, SLA & internal (Operating Procedures) and external (Central Bank) guidelines laid down.
Accountabilities
• Carry out all operational tasks, ensuring all activities are completed within timescales and with a high degree of accuracy while adhering to Banks policy and process.
• Archive all appropriate files and documents manually or electronically as instructed, so that they can be located at a later date.
• Escalate promptly if any irregularities/incident that may lead to risk or financial loss.
• Ensure all day to day activities are in compliance with Anti-Money laundering and other regulatory requirements laid down internally and by Central Bank.
• Identify and recommend improvements to existing procedure and processes, suggest changes for improving controls and reducing cost without compromising on service quality.
• Perform any other duties or tasks required or instructed by the officer / manager to support the smooth operation of the department.
Skills
Experience:
Data Entry Skills
Education
Higher Diploma (UAE National)