Officer- Authorization & Fraud Control Unit - Acquiring

To be a part for the Acquiring Fraud monitoring team in order to mitigate fraud risk and other risks related to the Acquiring business. 

1. Control fraud by applying preventive measures and maintaining it within the level of payment card industry standards.
2. Close monitor of various degrees of alerts for merchants with the help of retrieved reports from the card management system for further action and follow up.
3. Authentication of suspicious transactions with Issuers through sending faxes/e-mails and obtain responses within the time frame.
4. Follow up with Issuers on daily basis for any un-responded authentications requests.
5. Liaise on with branches/ divisions / departments/ members/ card schemes & international banks for transaction confirmation and suspected fraud activities of merchants.
6. Daily/ Weekly/ Monthly generation and analysis of acquiring fraud statistics reports
7. Handle of fraud investigations and preparing information / Analysis reports for onward review and decision by Manager AFCU.
8. Coordinate with chargeback section for all fraud related cases.
9. Co-ordinate with merchant operations for conducting of special training to merchants on fraud prevention and industry best practices.
10. Review of Visa international Bi-Weekly acquirer merchant activity report for instant counteractive action.
11. Manage Daily review of MasterCard world wild SAFE acquirer transaction data for instant counteractive action.
12. Manage review of MasterCard MOST & MATCH for instant counteractive action plans.
13. Co-ordinate and liaison with security /law enforcement agencies, fraud forums and legal department for fraud, risk and other fraud and risk related issues.
14. Manage the acquiring fraud to sales ratio through constant review of acquirer report from card schemes.
15. Liaise on with Merchant Operations for communications with merchants on payment withheld and sales slips retrieval.
16. Ensure our merchants are not assessed for any excessive fraud /chargeback compliances.
17. Handle the Acquiring Non-Compliance programs of card schemes (MFP, GMAP, GBP, APM, MRP and ADC).
18. Manage E-commerce Risk reviews as per card schemes, central bank and RAK Bank legal and compliance requirements.
19. Manage configuration of Acquiring Fraud monitoring rules for E-commerce, MPOS, EPOS & MOTO channels utilizing various Fraud management systems like Cyber Source DM, MPGS (Gatekeeper), etc.

Education:

University degree or equivalent

Experience:

Minimum 3-4 years banking experience of which minimum 2 years of exposure in Acquiring Risk & Fraud/ Chargeback

Specialised skills:

• Ability to work under pressure.
• Ability to work under shifts, weekends and public holidays as required by business
• Solution oriented & having a positive attitude
• Ability to display proactivity, flexibility and agility in handling tasks
• Ability to be an effective team-player