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Job Description
To support and develop the MIS related to Operations, which could be used to make strategic and operational decisions to achieve operational excellence.
Accountabilities
• Carry out all MIS related tasks for the Operation units within the agreed timescales and to a high degree of accuracy.
• Work closely with MIS Officer and Manager MIS on designing and developing MIS reporting packs.
• Collect /extract data to create daily/weekly/monthly MIS based on guidelines within the Operations & IT area.
• Establish source and capture transaction processing volumes, and/or set up procedures to automatically capture them on a daily basis or at a set frequency.
• Ensure all tasks carried out comply with Bank operating policies, procedures and standards
• Identify and recommend improvements to procedures and processes to improve process and service levels
• Provide support to other team members as required to assist in the smooth operation of the department.
• Maintain awareness of the department's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption
• Perform any other duties or tasks as required or instructed by the line manager to support the MIS for the operations unit.
Skills
Education
High school/Diploma (UAE National) University degree or equivalent qualification
Experience
At least 1- 2 years’ experience in a banking/similar role. Experience on Report writing tools like Seagate Crystal Reports, Business Objects are an added advantage