Closed or Expired Opportunity Posting This opportunity posting is closed or has expired and is no longer open for applications.
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Opportunity Description
To greet & welcome customers into the branch and manage the lobby, whilst ensuring adherence to Banks policies, ethics and code of conduct.
Accountability:
• Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Ensure a positive image of the Bank is presented to all customers both internal and external.
• Act as a focal point for customer’s queries and liaise as a matter of urgency with appropriate departments of the Bank to resolve difficulties in order to ensure first class standards of service.
• Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
• Identify and act on ways to improve own knowledge and skills, and as a consequence improve the knowledge and skill level of the branch.
• Provide support to other team members as required to assist in the smooth operation of the branch.
• Maintain awareness of the branch’s Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
• Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the department.
Skills
Education level required :
• University graduate.
Experience :
• Minimum 1 year experience in customer interface preferably in a service industry.
Specialist Skills required for the Job :
• Oral Communication: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
• Written Communication: Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
• PC Skills: Has the ability to use various basic computer applications eg, MS Office.