Key Account Manager - Corporate Employee Solutions

Business Development and Relationship Management:

• Developing & growing payroll business by acquiring new customers and ensuring company sign ups
• Managing key government and corporate relationships for salary transfers
• Verifying that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank

Portfolio Management:

• Building relationship with key referrals partners within the Bank to ensure constant and quality leads are obtained
• Achieving the desired quality of customer acquisition through relationship management by ensuring cross sell, upsell and retention

Customer service:

• Demonstrating our promise and apply the RAKBANK service standards to deliver the banks required levels of service in all internal and external customer interactions
• Ensuring zero process errors & higher NPS for the new products or services
• Maximizing sales referral opportunities by working with customer service colleagues

New Business / Revenue Goals:

• Delivering the financial target agreed with the businesses
• Increasing productivity of Sales channel through acquisition of the customers from the allocated key relationships
• Coach, Support and mentor the team members

Policies, Processes, Systems and Procedures:

• Comply with policies, processes, systems and procedures laid down by the bank
• Managing self in line with the bank’s people management policies, practices and procedures to ensure adherence and maximize own contribution to business performance

• Excellent network with corporates and government entities in the UAE
• Leadership and team management skills
• Comprehensive sales skills
• High motivation and pro-activity
• Ability to develop, maintain and strengthens relationships between dealers, team, and customers
• Staff training and development of skills 
• Should have multi-product banking experience along with excellent presentation and organisational skills
• Competitive and multicultural awareness on employee banking services / offerings
• Excellent interpersonal and communication skills

Education

• Bachelor degree or equivalent of qualification