Closed or Expired Opportunity Posting This opportunity posting is closed or has expired and is no longer open for applications.
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Opportunity Description
Job Purpose:
To bring new customers and provide quality service to RAKBANK’s Personal Banking Customers, whilst ensuring adherence to Banks policies, ethics and code of conduct.
Main Responsibilities and Accountability :
• Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Liaise with various departments within the bank and resolve queries and problems.
• Identify and recommend improvements to procedures and processes to improve process and service levels.
• Regularly review customer portfolio to identify potential sales/business opportunities.
• Provide support to other team members as required to assist in the smooth operation of the branch.
• Maintain awareness of the branch’s Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
• Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch.
Skills
Education level required:
• University Degree or Equivalent (Expat).
Experience:
• Minimum 1-2 experience in customer service preferably in a financial institution.
Specialist Skills required for the Job:
• Oral Communication
• Written Communication
• Sales
• Negotiation
• PC Skills
• Procedure and Policy