Associate Vice President - Customer Fulfillment (Credit Ops – RBL, TWC, ABF)

RAKBANK is seeking a proactive and results-driven Associate Vice President - Customer Fulfilment to join our team. In this role, you will be responsible to manage and assist VP in all the Credit operation functions for Business Banking Group customers whilst ensuring delivery of efficient, productive and cost-effective services to internal and external customers by adhering to internal (Operating Procedures) and external (Central Bank) laid down guidelines.

What You Will Be Doing

• Manage day to day credit operation functions of Business Banking Group by facilitating work processes to ensure alignment with established policies and procedures in order to achieve high performance standards.
• Authorise all credit related documentation & manage the various operational risks within laid down parameters.
• Implement standard process and ensure timely review of credit documentation forms and format in co-ordination with group legal.
• Establish RCSA and regular control testing to be carried out.
• Ensure that all control mechanisms are in place, all internal and external guidelines are followed and all “Operating Procedures” are updated.
• Ensure no operational losses happen due to errors or lapse in laid down controls.
• Deal with customers / Counterpart in other Banks to respond to routine or non-routine queries and problems.
• Participate in the development of departmental processes and procedures and manage their implementation to ensure all relevant procedural requirements are fulfilled.
• Ensure the department delivers excellent customer service to both its internal and external customers, taking steps to address areas for improvement to achieve agreed service quality standards.
• Oversee the performance of offshore team to ensure achievement of service and quality standards.
• Develop and maintain new and existing relationships with other departments/customers/suppliers/contractors to support the achievement of business objectives
• Ensure staff are appropriately trained, deployed, counselled and motivated so that their individual and collective performance meets the current and future needs of the business. Actively coach and develop all direct reports
• Manage the appraisal, recruitment, development and training of team members to ensure their individual and collective performance meets or exceeds the required standard.
• Maintain the departmental Business Continuity Plan to ensure it is up to date and available to all staff on RAKNET

What We Are Looking For

• Qualifications: Higher Diploma for UAE Nationals or a University Degree (or equivalent) for Expats.
• Experience: At least 5 years of expertise in Credit Administration or Credit Operations.
• Leadership: A minimum of 2 years managing an offshore or onshore team.
• Language Skills: Proficiency in Arabic is considered an advantage.