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About the Role
As an Associate Vice President - ATM Channel Manager to overall manage ATM channel, activity includes installation, budgeting, enhancements, revenue and sales. The channel manager will ensure that the ATM channel uptime and customer experience on ATMs is among the best in the industry. The channel manager will be solution oriented to reduce queuing at ATMs by building new functionalities. This role will be reporting to Executive Vice President, Head of Digital Channels, Personal Banking.
What You’ll Be Doing
- Oversee seamless functioning of the ATM estate within the assigned budget, ensuring high availability and service quality.
- Implement installation plans, relocate underutilized ATMs, and optimize the portfolio in line with management strategy.
- Define requirements and collaborate with project teams to deliver new initiatives and enhancements on time.
- Continuously improve ATM features and usability to deliver best-in-class customer experience.
- Manage overall ATM budget, enforce maker-checker controls, and monitor expenses related to rentals, repairs, and installations.
- Conduct monthly analysis to identify opportunities for network optimization and cost efficiency.
- Ensure adherence to audit requirements and regulatory standards for ATM operations.
- Maintain uptime targets (EDM – 97%, ATM – 99%) by monitoring performance and escalating issues to IT promptly.
- Drive revenue generation through ATM channels and support business growth plans.
- Align ATM channel features with customer needs and business objectives, ensuring approved projects go live as planned.
- Identify and implement process enhancements to improve efficiency, reduce costs, and elevate service quality.
- Foster teamwork, manage punctuality and leave planning, and motivate the team with confidence and enthusiasm.
What We’re Looking For
- Education: University Degree or Equivalent
- Experience: 8 – 10 years’ experience in banking industry with vast exposure to ATM channels & Project Management
Skills
- A combination of business and operations skill with expertise in finding ATM locations as per business needs
- Ability to drive a sales team and achieve targets through ATM channels
- Good evaluation skills to estimate time schedules and decision – making skills to deliver efficient, error free projects
- Project, People and Change management skills with focus on getting results and ability to interact with managers and staff at all levels
- Good networking and PR skills
- Ensure hand in hand approach with other departments
Opportunity Details
RAKBANK
RAKBANK, the trading name of the National Bank of Ras Al-Khaimah, is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. The Head Office of the bank is situated in RAKBANK Building, Emirates Rd, Ras Al-Khaimah. The bank is 52.75% owned by the Government of Ras Al-Khaimah.
Shares are publicly traded. Board consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait. The bank is engaged in providing retail and corporate banking services through a network of thirty three branches in the United Arab Emirates, but all the transactions are handled on a strictly commercial basis.
Board of Directors
H.E. Shaikh Omar bin Saqr Al-Qasimi Chairman U.A.E
H.E. Shaikh Salim bin Sultan Al-Qasimi Member U.A.E
Mr. Hamad Abdulaziz Al Sagar Member Kuwait
Mr. Abdul Aziz Abdulla Al Zaabi Member U.A.E
Mr. Yousuf Obaid Essa Al Nuaimi Member U.A.E
Mr. Ahmed Essa Al Naeem Member U.A.E
Mr. Salem Ali Abdulla Saeed Al Sharhan Al Nuaimi Member U.A.E