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Opportunity Description
Responsible for performing all Chargeback related functions within the Authorization, Dispute Resolution & Fraud Control unit in Card Operations.
- Responsible for performing chargebacks, copy requests, fraud reporting, fee collection, fund disbursement, pre-compliance / pre-arbitration as per Visa International / MasterCard International Operating regulations and as per Bank’s procedures, agreed service standards and agreed controls from Issuing & Acquiring business perspective.
- Ensure all incoming chargebacks are monitored and subsequent debits are posted on merchant account post seeking approvals.
- Ensure excessive chargeback monitoring is done on monthly basis as per VISA & MasterCard regulations.
- Ensure that all chargeback / pre-compliance / pre-arbitration related documentation are forwarded to member banks / Visa International / MasterCard International in proper order and within the stipulated time period in accordance with Visa International / MasterCard International Operating regulations.
Skills
- Good knowledge of Card Systems, MasterCard & VISA chargeback related platforms
- Average or good MS Office skills (MS Excel/Word/PowerPoint/Access)
- Fluent in written and spoken English
- Knowledge and ability to speak and read Arabic will be an advantage