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Job Description
Job Purpose :
To contribute towards smooth and error-free teller transactions within branch, whilst ensuring adherence to Banks policies, ethics and code of conduct.
Accountabilities :
• Carry out all tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Process cash and cheque transactions, deposits and withdrawals.
• Balance cash and have zero cash shortages and overages.
• Joint custodian of till cash with Branch Operations Manager / Cash Officer / Head Teller.
• Ensure all teller transactions and other routine processing is done as per laid down operating procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements.
• Identify and recommend improvements to procedures and processes to improve process and service levels.
• Provide information and guidance to branch customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Identify and act on ways to improve own knowledge and skills, and as a consequence improve the knowledge and skill level of the branch.
• Provide support to other team members as required to assist in the smooth operation of the branch.
• Maintain awareness of the branch’s Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
• Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch.
Skills
Education level required:
• High School / Diploma (UAE National).
• University Degree or Equivalent (Expat).
Experience:
Minimum 1 year experience in banking or financial sector
Specialist Skills required for the Job :
Oral Communication: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
Written Communication: Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
PC Skills: Has the ability to use various basic computer applications e.g., MS Office
Procedure and Policy: A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility. Where appropriate will have a good knowledge of the key relevant legal, regulatory and statutory requirements, technical interpretation and the ability to provide advice thereon.
Numerical Skills: Understands and uses figures, tables and numerical data. Manipulates data to carry out detailed analysis and calculations. Uses a wide range of analytical tools and techniques to identify issues/trends to provide recommendations and solutions.