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Job Description
Job Purpose:
To ensure efficient and dependable performance of application systems running within the Bank by providing effective support to Flexcube application and few satellite systems as per Service Level Agreements with strict adherence to the RAKBANK IT & Business guidelines and compliance requirements.
Accountabilities:
• Ensure highly reliable and efficient system support to system users.
• Coordinate with Help Desk for resolving system incidents reported to the Help Desk.
• Ensure that the incident response times are met in accordance with the defined service level commitments.
• Ensure closure of all Help Desk incidents assigned to self, and that closure is correctly recorded in the Help Desk system.
• Ensure that “root cause” analysis has been done for all incidents assigned and that the root cause has been correctly recorded in the Help Desk system.
• Provide the required support services for Islamic banking to be implemented in the bank in liaison with the Vendors.
• Participate and support the upgrade of application systems running in the Bank as required.
• Ensure high quality, efficient system support services and deployment to system users.
• Coordinate with Data Centre to ensure Day to Day operations is running smoothly for Islamic Systems.
• Participate in Technical testing of enhancements and new software in accordance with Bank’s policies.
• Coordinate with Banks change management group and ensure the changes to the Islamic banking applications are applied in strict adherence to bank’s policies.
• Coordinate with Vendor to get the bug-fixes and change releases on time and applied in UAT with strict adherence to bank’s policies.
• Coordinating with testing team to get approved patch tested with ensure the patch is applied into BAU and DR with adherence to bank’s policies.
Skills
Qualification:
Bachelor’s Degree, preferably in Computer Science
Experience:
• Around 3 to 4 years’ experience in systems support, experience on banking applications.
• Prior experience in Oracle Flexcube application support is mandatory.
Specialist skills required for the job:
• Professional level training in Information Systems
• Good Functional knowledge on Islamic Banking concepts.
• Professional level training in Oracle PL/SQL and MS SQL.
• Professional level training on IBM AIX, Unix level basic scripting.