Closed or Expired Opportunity Posting This opportunity posting is closed or has expired and is no longer open for applications.
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Opportunity Description
Job Purpose:
To bring new customers and provide quality service to RAKBANK’s Personal Banking Customers, while ensuring adherence to Banks policies, ethics and code of conduct.
Accountabilities:
•Manage the customer service functions of the Retail Banking unit & branches.
•Contact customers in the Retail Banking Unit to cross sell, up sell banks products and services.
•Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
•Send all complete error applications to the respective departments.
•Ensure approvals are in place prior before processing transactions.
•Create CIFs for new to bank customers through Finacle.
•Liaise with various departments within the bank and resolve queries and problems.
•Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external
•Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
•Identify and recommend improvements to procedures and processes to improve process and service levels.
•Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
•Regularly review customer portfolio to identify potential sales/business opportunities.
•Understand customer needs and requirements and cross sell products to Customers.
•Retain customers through complaint resolution and other enquiries in coordination with Complaints unit.
•Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch.
Skills
Qualifications:
• High School / Diploma
Experience:
• Minimum 2-3 years’ experience in Customer Service preferably in a financial institution.