The Graduate program:
- The graduate program includes 8 months- 1 year of training with RAKBANK in collaboration with EIF and absorption into full time roles with the bank on completion. The opportunity will be across the bank such as Wholesale banking, Business Banking, Information Technology, Operations, Design & Innovation, and Customer & Strategic Analytics, Wealth Management, Islamic Banking and many other.
Job Responsibilities:
- You will be provided a learning pathways relevant to your designated roles.
- You will be mentored and guided by industry experts and gain hands-on experience to become part of the next generation of professionals and leaders in banking industry.
- You will be placed in one of our departments, most relevant to your university degree and career aspirations.
- You will receive a structured and detailed learning plan to ensure that you are trained and upskilled with the most critical skills for your department.
Job Purpose
As a Digital Partnership Lead you will spearhead collaborations to enhance the digital reach for Business Banking.
What You Will Be Doing
Strategic Partner Identification - Identify prospective partners (including fintech firms, technology vendors, and startups) in line with the digital strategy of Business Banking. Assess their capabilities, market presence, and history of innovation.
Partnership Negotiation and Contracting - Collaborate with legal and procurement teams to negotiate partnership terms.
Ecosystem Mapping and Relationship Building - Map the digital ecosystem, identifying current and potential partners. Foster strong relationships with partner executives and key decision-makers.
Product Integration and Co-Creation - Collaborate with product managers to seamlessly integrate partner solutions into the bank's offerings.
Performance Monitoring and Optimization - Monitor KPIs related to partner initiatives. Optimize partnerships based on adoption rates, revenue impact, and customer feedback.
Innovation Scouting and Trend Analysis - Stay abreast of industry trends, emerging technologies, and market disruptors. Identify innovative partners capable of driving digital transformation.
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.
In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.
Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.
We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.
In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.
So join us in co-creating the future of RAKBANK!
What You Will Be Doing
- Developing and implementing strategies for cost optimization across the Retail Banking function while maintaining operational efficiency and quality.
- Leading the budgeting process and ensuring alignment with strategic objectives (planning, tracking, and forecasting).
- Conducting detailed financial analysis to identify cost-saving opportunities and improve financial performance.
- Identifying and implementing process improvements to enhance efficiency and reduce costs.
- Assessing and managing financial risks associated with cost management activities.
- Collaborating with internal and external stakeholders to communicate financial performance and cost management strategies.
- Providing leadership and direction to a team of financial professionals to achieve cost management goals.
- Ensuring compliance with relevant regulatory requirements related to cost management.
- Contributing to the development of the bank’s overall strategic plans and initiatives.
- Developing and implementing business plans, budgets, and forecasts for the retail banking division.
- Playing a major role in the synergies workstream, resulting in the development of Synergies and Cost Reduction initiatives based on people, process, and systems.
- Monitoring key performance indicators (KPIs) and financial metrics to evaluate the effectiveness of business initiatives.
- Staying informed about regulatory changes and industry developments that may impact retail banking operations.
What You Should Have
- Strong financial analysis skills and experience in developing and implementing strategies for cost optimization.
- Proven leadership experience, with the ability to lead the budgeting process and provide direction to a team of financial professionals.
- In-depth knowledge of regulatory requirements related to cost management in the banking sector.
- Ability to conduct detailed financial analysis and identify cost-saving opportunities.
- Excellent communication and collaboration skills to work effectively with internal and external stakeholders.
- Strategic thinking and planning capabilities to contribute to the development of overall strategic plans and initiatives.
- Experience in developing and implementing business plans, budgets, and forecasts for retail banking divisions.
- Familiarity with monitoring key performance indicators (KPIs) and financial metrics to evaluate business initiatives' effectiveness.
What We Are Looking For
- Bachelor's degree or related field, MBA preferred.
- Minimum of 5 years of experience in business planning, financial analysis, or retail banking management.
- Strong knowledge and solid skills in Microsoft Office applications, especially Excel, Access, and PowerPoint.
- Strong communication skills and interpersonal skills across diverse groups of people both verbal and written.
- A strategic thinker with a strong background in finance and cost management.
- Proven leadership skills and experience in leading teams to achieve cost management goals.
- Excellent communication and collaboration abilities to work effectively with internal and external stakeholders.
- Knowledge of regulatory requirements related to cost management in the banking sector.
- Strong financial analysis skills to identify cost-saving opportunities and improve financial performance.
- Ability to contribute to the development of the bank’s overall strategic plans and initiatives.
- Experience in developing and implementing business plans, budgets, and forecasts for retail banking divisions.
- Familiarity with monitoring key performance indicators (KPIs) and financial metrics to evaluate business initiatives' effectiveness.
- Adaptability to stay informed about regulatory changes and industry developments impacting retail banking operations.
What’s In It For You
- Pay for performance culture (Competitive and performance-linked compensation)
- Provision of medical care plan for your family and you
- Comprehensive Life insurance plan
- Diverse workforce and inclusive culture
- Career development and growth opportunities by design
- Work with the best minds in the field
- Get opportunities to bring your whole-self to the organization and perform to your best
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.
In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.
Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.
We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.
In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.
So, join us in co-creating the future of RAKBANK!
What You Will Be Doing
- Supporting the Group Company Secretary in shaping and developing RAKBANK’s Group Corporate Governance & Secretariat function.
- Ensuring compliance with changing corporate governance statutory landscape and best practices.
- Advising the Group Board of Directors on statutory Corporate Governance requirements to support strategic decision-making processes.
- Designing and implementing the Group Corporate Governance framework and ensuring all statutory responsibilities are met.
- Maintaining corporate records, including by-laws, charters, and minutes.
- Preparing agendas and meeting packs for Board meetings, Board committees, and annual general meetings (AGMs) and following up on action points.
- Convening and servicing Board, Board Committees, and AGMs; supporting the review of meeting minutes, drafting resolutions, and lodging required forms and annual returns with appropriate authorities.
- Advising and updating the Board on matters relating to Corporate Governance and Company Secretariat.
- Working closely with the management team to ensure the proper implementation and execution of Board resolutions and actions.
- Liaising with regulators and advisors such as lawyers and consultants.
- Maintaining statutory books and handling correspondence, information collation, report writing, and decision communication to stakeholders.
- Ensuring compliance with regulatory practices and operational business delivery through a risk-based monitoring program.
- Carrying out designated operational duties, recommending process improvements, and ensuring high standards of customer service.
What You Should Have
- Strong communication skills to effectively interact with Management, CEO, Board, shareholders, and other stakeholders.
- The ability to manage complexity and balance stakeholder interests.
- Solid planning and alignment skills to coordinate and prioritize project tasks.
- A proactive approach in providing early warning to Management and the Board of Directors by reading signals and anticipating issues.
- Executive presence with the ability to work within a multi-disciplinary setting to achieve consensus.
- High attention to detail and the ability to operate in a time-sensitive, fast-paced environment.
What We Are Looking For
- A bachelor's degree, with an MBA preferred.
- 3-5 years of experience as a Corporate Governance officer or in a Corporate Secretary function at Board & corporate affairs level.
- Proficiency in the latest corporate governance legislations and practices, including the CBUAE & SCA Codes of Corporate Governance and related regulations and legislations.
- Knowledge of the Federal Companies Act No 32/2021 and listing and statutory disclosure requirements, primarily for Abu Dhabi Stock Exchange and related listing requirements.
What’s In It For You
- Pay for performance culture (Competitive and performance-linked compensation)
- Provision of medical care plan for your family and you
- Comprehensive Life insurance plan
- Diverse workforce and inclusive culture
- Career development and growth opportunities by design
- Work with the best minds in the field
- Get opportunities to bring your whole-self to the organization and perform to your best
Job Purpose:
To enhance the customer’s experience by overseeing and refining all processes leading up to the delivery of the final product.
Key Responsibilities:
- Review of Existing Processes with Gaps and Enhancement: Continuously analyse operational workflows to pinpoint areas for optimization and streamline processes.
- Identifying Gaps and Inefficiencies in Processes: Conduct comprehensive reviews of current processes, actively engaging in forums, workshops, and collaborative sessions to identify gaps and drive enhancements.
- Providing Efficient and Effective Solutions: Propose and implement solutions to address identified inefficiencies, ensuring seamless operations and improved performance.
- Performance Analysis and Reporting: Analyse SLA and TAT data to identify trends, patterns, and areas for improvement, and generate insightful reports for management review and decision-making.
- Stakeholder Collaboration: Collaborate with cross-functional teams and stakeholders to align SLA and TAT objectives with organizational goals, fostering a culture of accountability and commitment to service excellence.
- Monitoring and Updating SLA Dashboard for All Businesses/Products: Maintain and update SLA dashboards to track performance metrics across various business units or products, ensuring adherence to service level agreements.
- Continuous Process Improvement: Proactively seek opportunities for process optimization and efficiency gains, leveraging industry best practices and innovative solutions to drive continuous improvement initiatives.
- Drafting and Vetting of Calling Scripts: Develop and refine calling scripts for customer interactions, ensuring clarity, professionalism, and alignment with organizational objectives.
- Customer Communications (SMSs, Emails, and Downtime Notifications): Craft clear and concise customer communications across multiple channels, including SMS, email, and downtime notifications, to effectively convey information and maintain positive relationships.
- Translation of All Customer Communications: Provide accurate translation services for all customer communications to cater to diverse linguistic demographics and ensure message consistency and comprehension.
- Feedback Analysis: Gather and analyse feedback from stakeholders regarding communication effectiveness, identifying areas for improvement and implementing necessary adjustments to enhance communication strategies.
- Quality Assurance: Conduct regular quality checks on communication materials to ensure accuracy, consistency, and compliance with brand guidelines and regulatory requirements.
- Shared Email ID Update and Standard Auto-Reply Message Review: Regularly update shared email IDs and review and refine standard auto-reply messages for accuracy and relevance.
- Involvement in New Projects from Customer Experience Perspective: Participate in new project initiatives to assess customer experience implications, offering insights and communication strategies at crucial junctures.
- Clean-Up Activities: Execute clean-up initiatives to enhance data integrity and operational efficiency, ensuring a clutter-free and optimized environment.
Job Purpose:
- The incumbent will be responsible for conducting an independent controls and risk based review of all customer fulfillment departments.
- They will also independently conduct on the ground reviews to ensure that all agreed risk mitigants are being adhered to.
Key Responsibilities:
- Undertake periodic review of operations units to identify key risk indicators (KRI) across products, policies and functions and to list out interim and final mitigants including automation opportunities.
- Periodic follow up reviews to ensure risks highlighted earlier have been mitigated / eliminated and no new risks in the existing processes.
- Validate existing processes to ensure there are adequate controls in processes by way of sample check of processed instructions to ensure adherence to OP, review of MIS extracted by the unit and review of exception reports and action taken.
- Escalate to Senior Manager / Head if risks highlighted have not been mitigated by the unit as per the agreed dates.
- Follow up on closure of audit ROFs and escalate non closures to Senior Manager / Head
- Review process changes undertaken by operations unit to ensure KRIs is identified and that there are adequate controls in to-be processes.
- Create mechanisms to track implementation of interim and final mitigants identified.
- Ensure to list residual risks in each report and obtain sign off of Senior Manager and Head.
- Ensure all residual risks with high impact are signed off or reported to the Operations Risk Management Committee (ORMC)
- Report progress on implementation of action plans including update on automation opportunities and their current status.
- Participation in risk review meetings
Job Purpose:
To acquire Mortgage Loans through effective relationship management, ensure delivery of quality service to the customers; project a professional image, with an aim to meet budgeted volumes for mortgage loans on a team and individual level.
Key Responsibilities:
- To acquire Mortgage Loans through effective relationship management, ensure delivery of quality service to the customers; project a professional image, with an aim to meet budgeted volumes for mortgage loans on a team and individual level.
- Generate business to achieve defined sales targets in mortgages
- To explain the documentation, application and approval process of mortgage loans to the customer
- Liaise with the customers pre and post approval for completion of documentation and all related formalities
- To ensure that applications are error free and turnaround times are maintained.
- Assist RM’s in Tie-ups with Real Estate Agents and provide information on property market and other competitors on a regular basis. Ensure to list two real estate companies per quarter.
- Establish relationship with staff at the developer offices
- Focus on New to bank customers
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.
In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.
Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.
We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.
In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.
So join us in co-creating the future of RAKBANK!
What You Will Be Doing
- Developing and implementing the bank's corporate development strategy in line with business goals.
- Identifying growth opportunities through market research and competitive analysis.
- Leading the evaluation and due diligence process for potential partnerships, mergers, and acquisitions.
- Supporting negotiation and structuring of corporate development transactions.
- Collaborating with internal teams and external partners to execute initiatives effectively.
- Analyzing financial and strategic data to support decision-making.
- Developing and maintaining relationships with key industry players.
- Monitoring and evaluating the performance of existing partnerships and acquisitions.
- Presenting findings, recommendations, and progress updates to senior management and the board.
- Leading cross-functional teams to execute corporate development projects efficiently.
What You Should Have
- Proven track record in mergers, acquisitions, or partnerships.
- Strong knowledge of banking regulations, financial markets, and industry trends.
- Experience in managing cross-functional projects and leading teams.
- Excellent financial acumen and analytical skills, including building valuation models.
- Excellent communication and negotiation abilities.
- Strategic thinking and planning capabilities.
- Ability to work collaboratively in a team environment under tight timelines.
- High level of integrity and professionalism.
- Ability to communicate complex problems to senior stakeholders.
What We Are Looking For
- Bachelor's degree in Finance, Economics, Business Administration, or related field (Master's degree preferred).
- Minimum of 5 years of experience in corporate development or investment banking.
- Ability to resolve complex problems with conflicting information.
- Comfortable interacting with internal stakeholders from various departments and senior executives.
- Comfortable building relationships with external stakeholders involved in M&A activities.
- Functioning within the framework and boundaries of bank policies and overall organization governance frameworks.
- Authorized decision-making authority as per the approved authorization matrix.
What’s In It For You
- Pay for performance culture (Competitive and performance-linked compensation)
- Provision of medical care plan for your family and you
- Comprehensive Life insurance plan
- Diverse workforce and inclusive culture
- Career development and growth opportunities by design
- Work with the best minds in the field
- Get opportunities to bring your whole-self to the organization and perform to your best
Job Purpose:
- Oversee and manage market risk and ensure regulatory compliance, including monitoring market trends, assessing financial risk exposure, and implementing risk management strategies.
- Manage treasury middle office functions, such as cash management, liquidity management, and overseeing treasury operations.
Key Responsibilities:
- Responsible for overseeing and managing the market risk of the organization's investments and ensuring compliance with regulatory requirements. This role involves monitoring market trends, assessing the organization's exposure to financial risks, and implementing risk management strategies to mitigate potential losses.
- Responsible for managing the treasury middle office functions.
- Undertake Independent Valuation of Financial Instruments – FX, Commodity, Derivative, Fixed Income Bonds and Equity deals undertaken by Treasury Front Office.
- Monitor and Measure Trading and Investment Policy limits / risks pertaining to Treasury front office and timely escalation of the Breaches/Alert Triggers to Senior Management
- Responsible for Collateral Management and monitoring the Daily margin calls arising from derivative and FX deals undertaken with interbank counterparties.
- Responsible for daily P&L attribution analysis across various asset classes - FX Spot/Forwards, FX Swaps, Futures, Options, Interest Rate Swaps, Carry Trade/Arbitrage trades, Total Return swap/Leveraged trades etc.
- Expertise in Market Risk Stress Testing
- Monitor the VaR - Value at Risk for Trading and Banking Book
- Expertise in Internal CVA Modelling to accurately incorporate counterparty credit exposure.
- Expertise in Regulatory SA-CCR and CVA Capital Charge computations and Pillar 3 disclosures.
- Assess Model risk, perform Model robustness analysis and identify and evaluate Model limitations.
- Assist in the documentation of the Model framework document for Market Risk Models like VaR, Stress Testing, PFE-CVA models, etc.
- Carry out Independent Model validation assessments in line with the Model Management Standards of CB.
- Supporting SVP in Counterparty Risk Management including setting up of CCR Policy, CCR Risk Appetite, CCR Dashboards.
- Facilitate the setting up of the Market Risk Appetite as a part of the Group Risk Appetite framework
- Enhancing the MIS Automations regularly and the support in Treasury system Upgrade delivery project.
- Coordinate with other functions (i.e. Treasury, Finance, Audit, IT vendors etc.) and external consultants to develop systems and infrastructure to enable quick and reliable decision making.
- Preparation of the Market Risk Dashboard and reporting alerts to the Management as per the Investment Policy.
- Timely escalation of macroeconomic early warning indicators are identified and analyse and their impact on pricing and liquidity decisions are communicated and understood by senior management.
- Support in development and review of the Management packs covering Market Risk and Counterparty Credit Risk like Investment Committee, ALCO, Board Risk Committee, etc.
- Conduct of the Investment Committee meetings on a timely basis and preparation of all the necessary documents and recording of the minutes on a timely basis.
- Liaise with the Central Bank/Internal Auditors during the annual audit reviews and resolve queries to ensure compliance with regulations.
- Review of all Market Risk and Counterparty Risk related Policies & Procedures, Stress Testing Framework, Hedging Framework, Dealer Delegations etc. on a an annual basis and in line with the business requirements and Bank’s strategy.
Job Purpose:
- Drive the bank's digital marketing transformation by leveraging cutting-edge Marketing Technology and advanced Digital Analytics to optimize customer experiences and maximize business outcomes
- Lead MarTech innovations and digital analytics, collaborating closely with cross-departments and external partners, demonstrating a hands-on approach to propel the bank into a digitally empowered future
Key Responsibilities:
- Drive the bank's digital marketing transformation by leveraging cutting-edge Marketing Technology and advanced Digital Analytics. You will be instrumental in shaping our digital strategy, optimising customer experiences, and maximising business outcomes through data-driven insights. By actively leading and personally diving into the forefront of MarTech innovations and digital analytics, your role is pivotal in collaborating closely with cross-departments and external partners, demonstrating a hands-on approach to drive the bank into a digitally empowered future
- Develop and execute a comprehensive digital strategy aligned with the bank's objectives, leveraging MarTech and digital analytics to drive digital growth
- Play a key supporting role in the selection, implementation and optimisation of Marketing Technology solutions, ensuring alignment with the bank's marketing goals
- Oversee the collection, analysis and interpretation of digital marketing data to derive actionable insights that inform marketing campaigns and web customer experiences
- Leverage tools like Google Analytics to analyse data, extract insights and drive data-driven strategies for website and campaign performance optimisation, ultimately enhancing the bank's digital effectiveness
- Create and maintain data dashboards and visualisations using tools like PowerBI and Looker Studio. You will leverage these resources to extract insights, monitor performance, and drive data-driven strategies, ultimately enhancing the bank's digital effectiveness
- Manage and optimise our MMP AppFlyer for app marketing. This entails leveraging it to onboard new partners, extract valuable insights, create data-driven dashboards, and enhance the bank's digital effectiveness in the mobile app space
- Lead interaction with the SEO agency and manage interactions with agency and development teams to enhance the bank's online presence across website and Google My Business
- Manage tag deployment and tracking through Google Tag Manager, ensuring the precise implementation of UTMs and campaign tracking codes for accurate data analysis and campaign optimisation
- ·Manage all analytics across all web channels including the measurement and analysis of website performance, identifying problem areas, and testing opportunities to improve the customer journey and optimisation
- Support stakeholders with informed decision-making through insight and analysis, influencing and providing innovative ideas and recommendations
- Ensure a high standard of data integrity through accurate and relevant tagging and tracking
- Manage lead generation campaign activities throughout the full lifecycle from strategic planning and execution, to reporting on effectiveness.
- Direct segmentation and develop targeted campaigns to address specific segments / sub-segments
